From Millennials to Boomers, consumers crave mobile technology. And in the rush to procure the latest and greatest devices, many become frustrated with wordy instructions and inevitable technical glitches. That’s why SYKES hires agents who are passionate about new technology and able to solve customer problems quickly. In a low to no commitment industry, our service team offers expert insight and sales support to keep your customers loyal.

BUSINESS PROCESS EXPERTISE

Business Process Expertise

  • Engineer factory – Supporting customers and partners with engineer-level support and pre-sales services
  • Shoring options – Portfolio of domestic in-center, near shore, offshore and home-based capabilities and capacities
  • Tailored support – Specialist programs aimed at satisfying the needs of customer segments
  • Online channels – Multichannel, cross-channel customer service, support and sales
  • Sales through support – Leveraging inbound support interactions to increase revenue and customer points of adhesion
  • Channel (reseller) management – Supporting and improving partner channel performance
  • Analytics – Understanding the customer experience, improving efficiency, effectiveness and sales