Small & Medium Businesses
We may be big,
but we’re a family company
SYKES is embracing the SMB sector. We know where you’re coming from, and we can help you grow.
SYKES is embracing the SMB sector. By partnering with SYKES, your company (whatever its size) will benefit from our decades of experience, expertise in optimizing the customer experience, advanced analytics and innovations in customer service technology. We create a SMB customer experience strategy designed to meet your business’s specific needs — from hiring and managing a handful of agents who will handle your support interactions to monitoring and troubleshooting your network hardware systems.
SMB is different — from marketing to customer relations to tech support and more, the strategies and values at the core of big business don’t always translate to what will work for you. So your partner’s solutions should be different, too. SYKES’ flexibility, scalability and expertise across many verticals allow us to design a solution that aligns with your values to engage customers and optimize costs.
CLOSING THE GAP
It takes more than passion and know-how in your area of expertise to succeed in today’s digital-first world. Besides providing stellar customer care support, we help our brand partners navigate the parts of business that don’t always come naturally: customer acquisition, sales enablement, compliance, talent acquisition and development, customer satisfaction surveys, analytics and reporting, back office support, technical support, etc. Our specialty is filling in those gaps, so you can focus on your specialty.