With more than 40 years of perfecting service delivery, SYKES helps transform first time consumers into lifelong customers by offering a broad range of industry support solutions designed to improve CX.
We have spent decades serving and learning the unique context and requirements that drive the industries we support. Because we understand what makes your industry tick, you can count on us to deliver consistently excellent, personalized service. From providing booking assistance for a trip of a lifetime to answering questions on the proper use of a medical device – industry leaders trust SYKES to handle each customer interaction with expertise.
SYKES is ready and able to help our retail clients efficiently manage their seasonal service requirements with flexible, highly-scalable support solutions designed to enable a quick, effective response to even intraday fluctuations in call volume. Our top-notch, home-based service teams are dedicated to assisting our retail clients to create meaningful, personalized interactions that foster strong, high-value relationships with their customers.