We put the care
back into Healthcare
ONE CARING INTERACTION AT A TIME.
Trusted by World-Class Health Brands for 40+ Years
We have the best people, optimized processes, and ever-evolving, industry leading global delivery platform to provide consistent and exceptional experiences at every “moment of truth” throughout the customer journey.
Whether you are looking for the dependable environment of the traditional contact center, or the versatility and unlimited scalability of home-based service, we empower meaningful connections with customers anytime, anywhere – onshore, nearshore, offshore, work-at-home!
SYKES is more than just call centers! While others build low-value “butts in seats” models, SYKES embraces the shift to digital. Our best practices and market leadership in intelligent automation, digital marketing, online self-service content, chat and social support help you serve members better.
Customer Engagement Solutions for Contact Centers
Who We Help
Payers, Providers, and Life Sciences
We offer dynamic, end-to-end solutions that improve the healthcare journey on all sides. From providing members with plan-selection assistance to giving medical device manufacturers premium technical support and everything in between, we help our healthcare industry brand partners reduce costs while advancing patient care.
How We Help
Onshore, Offshore, and Nearshore
- Customer Care
- Technical Support
- Licensed Sales Agents
- Talent Acquisition
- Intelligent Chat
- Social Media
2020 Enrollment Services
Rapid Ramp Enrollment 2020
- HIPAA Compliant
- Virtual Workforce
- Analytics & Reporting
- Enrollment Specialists
- Equipment & Platform
- Quality Monitoring
Are You Ready for Enrollment Season?
Whether it’s Special Enrollment, Open Enrollment, Annual Election Period, or Welcome Season, one challenge persists: staffing. Leading healthcare companies turn to SYKES’ Rapid Ramp Program when experiencing shortages during enrollment periods. Our Rapid Ramp Program will not only meet your Enrollment staffing needs, but can also help you deliver extraordinary customer experiences that drive retention and enrollment.
Request information about Rapid Ramp for Healthcare Payer Enrollment Season.
We Drive Business Results
52-Second Reduction of AHT
SYKESHome, our home-based customer service model, was deployed for a healthcare management brand and consistently achieved an average handle time almost one minute shorter than all other vendors.
63% Increase in Agent Retention
Our employee advisor program and positive work environment have made a significant impact on agent satisfaction and retention for one brand partner. Happy agents means happy customers.
94% Customer Satisfaction
By implementing a program feedback loop, we continually improved the training and talent development process for agents serving a medical device manufacturing brand to improve CSAT and reduce device swaps.
17% Increase in Sales Conversions
For one brand, we implemented an AI cobot to align product recommendations with buyer needs, resulting in a more informed buying experience and a significant lift in sales conversions.