We put the care

back into Healthcare

ONE CARING INTERACTION AT A TIME.

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Trusted by World-Class Health Brands for 40+ Years

BEST-IN-CLASS PARTNER

We have the best people, optimized processes, and ever-evolving, industry leading global delivery platform to provide consistent and exceptional experiences at every “moment of truth” throughout the customer journey.

BPO POWERHOUSE

Whether you are looking for the dependable environment of the traditional contact center, or the versatility and unlimited scalability of home-based service, we empower meaningful connections with customers anytime, anywhere – onshore, nearshore, offshore, work-at-home!

MULTI-CHANNEL EXPERT

SYKES is more than just call centers!  While others build low-value “butts in seats” models, SYKES embraces the shift to digital. Our best practices and market leadership in intelligent automation, digital marketing, online self-service content, chat and social support help you serve members better.

Customer Engagement Solutions for Contact Centers

Who We Help

Payers, Providers, and Life Sciences

We offer dynamic, end-to-end solutions that improve the healthcare journey on all sides. From providing members with plan-selection assistance to giving medical device manufacturers premium technical support and everything in between, we help our healthcare industry brand partners reduce costs while advancing patient care.

How We Help

Onshore, Offshore, and Nearshore

  • Customer Care
  • Technical Support
  • Licensed Sales Agents
  • Talent Acquisition
  • Intelligent Chat
  • Self-Service
  • Social Media
  • Sales
  • RPA
2020 Enrollment Services

Rapid Ramp Enrollment 2020

  • HIPAA Compliant
  • Virtual Workforce
  • Analytics & Reporting
  • Enrollment Specialists
  • Equipment & Platform
  • Quality Monitoring
  • Connectivity

72

Locations

23

Countries

30

Languages

Are You Ready for Enrollment Season?

Whether it’s Special Enrollment, Open Enrollment, Annual Election Period, or Welcome Season, one challenge persists: staffing. Leading healthcare companies turn to SYKES’ Rapid Ramp Program when experiencing shortages during enrollment periods. Our Rapid Ramp Program will not only meet your Enrollment staffing needs, but can also help you deliver extraordinary customer experiences that drive retention and enrollment.

Request information about Rapid Ramp for Healthcare Payer Enrollment Season.

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We Drive Business Results

52-Second Reduction of AHT

SYKESHome, our home-based customer service model, was deployed for a healthcare management brand and consistently achieved an average handle time almost one minute shorter than all other vendors.

63% Increase in Agent Retention

Our employee advisor program and positive work environment have made a significant impact on agent satisfaction and retention for one brand partner. Happy agents means happy customers.

94% Customer Satisfaction

By implementing a program feedback loop, we continually improved the training and talent development process for agents serving a medical device manufacturing brand to improve CSAT and reduce device swaps.

17% Increase in Sales Conversions

For one brand, we implemented  an AI cobot to align product recommendations with buyer needs, resulting in a more informed buying experience and a significant lift in sales conversions.

Recognized as an Industry Leader

SYKES RANKS #1 FOR VISION & GO-TO-MARKET STRATEGY on HFS Research Front Office Customer Engagement Operations Report

A True Digital Powerhouse

HFS Research recognized Sykes Enterprises, Incorporated as a true industry leader, ranking SYKES #1 for vision and go-to-market strategy and #3 overall in their 2019 Front Office Customer Engagement Operations Top 10 Report.

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