SYKES understands the obstacles facing our Financial Services clients. Whether the challenges stem from difficulties in delivering effective marketing and portfolio management to abiding by complex and changing regulatory compliance mandates, we provide proven solutions that revitalize customer confidence while reducing your costs of doing business.

SEGMENTS

Card

Our contact center services programs are the best in the industry. We expertly handle all customer service needs – including account inquiries, payments, balance transfers, credit line increase requests and more – in a secure and consistent manner. By using innovative, customer-focused processes and technologies, credit card providers can improve customer satisfaction and increase wallet share.

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SEGMENTS

Retail Bank

Top banks count on contact centers to provide integrity, privacy and security. As the preferred contact center services provider of industry leaders, SYKES has earned the respect and confidence of the best banks in the business. We meet the needs of banking customers with comprehensive, versatile and responsive retail banking solutions that include the following:

  • Online Support
  • Account Maintenance
  • Credit Card Assistance
  • Credit Card Assistance
  • Customer Acquisitions
  • Sales and Up-Selling
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SEGMENTS

Mortgage

Today’s mortgage industry is undergoing an onslaught with new lending requirements, consumer instability and rapidly shrinking margins impacting the way banks do business. In the current environment, business as usual is no longer an option and there’s very little room for error in mortgage processing. To compete, banks will have to consistently provide faster, more efficient and accurate processing. As a customer contact and business process partner, we have stepped up to mitigate the new challenges for our clients, helping them not only to survive – but flourish.

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SEGMENTS

Insurance

In the face of economic hardships, fluctuations in customer opinion and increased pricing competition, the insurance industry is paying more attention than ever to creating a positive and seamless experience for customers. Customers today have greater access to information through advances in technology and can therefore make discerned decisions when it comes to purchasing and remaining with an insurance company. Research reveals that negative customer experiences can easily cause customers to switch to another insurance provider. Companies looking to differentiate have focused on moments of truth with customers and maximizing these interaction points. Help your company capitalize upon these interactions and further strengthen the relationships with your customers.

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SEGMENTS

Brokerage

Today’s mortgage industry is undergoing an onslaught with new lending requirements, consumer instability and rapidly shrinking margins impacting the way banks do business. In the current environment, business as usual is no longer an option and there’s very little room for error in mortgage processing. To compete, banks will have to consistently provide faster, more efficient and accurate processing. As a customer contact and business process partner, we have stepped up to mitigate the new challenges for our clients, helping them not only to survive – but flourish.

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Insurance Business Process Outsourcing BPO - SYKES
Financial IndustryInsurance Industry
April 27, 2017

When Should Insurance Companies Use Licensed Agents Over Brokers?

If you’re like most insurance agencies, you’re probably always on the lookout for new ways…
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If you have a question or would like more information about our comprehensive customer engagement services, we can help. For immediate assistance, call us at +1 800-867-9537.

Discover how SYKES customer engagement solutions can help your business grow!

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