With digital phone, streaming video, fiber optic internet and wireless home security systems – your customers’ needs are as varied as they are. Fortunately, SYKES provides true customer lifecycle management with an equally diverse array of service and technical support options designed to “fit” each customer perfectly – today and tomorrow.

BUSINESS PROCESS EXPERTISE

Solutions

  • Home-based contact center services – Providing agents with affinity, skills and location closely aligned to customer needs
  • Offshore and near shore – Portfolio of capabilities and capacities to satisfy major telcom needs
  • Chat and social media – Alternative customer service channels for customer convenience and cost-effective alternatives to voice & email
  • Sales and service – Leveraging inbound customer service interactions to increase revenue and customer points of adhesion
  • Analytics – Understanding the customer experience, improving efficiency, effectiveness and sales