With digital phone, streaming video, fiber optic internet and wireless home security systems – your customers’ needs are as varied as they are. Fortunately, SYKES provides true customer lifecycle management with an equally diverse array of service and technical support options designed to “fit” each customer perfectly – today and tomorrow.

BUSINESS PROCESS EXPERTISE

Solutions

  • Home-based contact center services – Providing agents with affinity, skills and location closely aligned to customer needs
  • Offshore and near shore – Portfolio of capabilities and capacities to satisfy major telcom needs
  • Chat and social media – Alternative customer service channels for customer convenience and cost-effective alternatives to voice & email
  • Sales and service – Leveraging inbound customer service interactions to increase revenue and customer points of adhesion
  • Analytics – Understanding the customer experience, improving efficiency, effectiveness and sales
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Self Service Technology Solutions - SYKES
Communications IndustryEffortless Experience
February 16, 2016

Self-Service: Give Customers the Attention and Experiences They Crave

Author: Nick Sellers, Senior Director, Strategy and Marketing Consistent, easy, and efficient experiences are the key…
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If you have a question or would like more information about our comprehensive customer engagement services, we can help. For immediate assistance, call us at +1 800-867-9537.

Discover how SYKES customer engagement solutions can help your business grow!

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