Work at Home Pioneer

A true virtual pioneer, SYKES has 20+ years in the remote customer-care industry and has continuously evolved as the industry changes.

Expanded Talent Pool

Our talent acquisition team is able to recruit without local geographic limitations, allowing them to target specific traits such as background, education, unique skills and brand affinity.

Flexibility & Speed

With more than 30,000 at-home agent applicants a month, we focus on narrowing the candidate pool early in the process by targeting applicants who exhibit the desired experience, education, interpersonal skills and availability required by the brand partner.

Continuity of Operations

Our flexible service team comprises more than 7,000 home-based locations distributed across four countries and in 40 states to ensure your customer support operations go uninterrupted. In addition to the U.S. and Canada, we also staff work-at-home agents in Germany, Romania, the Netherlands and the United Kingdom.

Secure Solutions

SYKESHome is built on a secure HIPAA-compliant and PCI-certified platform, so it is perfect for all industry solutions.

Partner
Testimonials

Education & Learning

The key for success in this vertical: finding quality employees with previous education-related experience that aligns with Education & Learning requirements. SYKESHome sources this niche group from our large talent pool. Services offered include:

  • General and complex customer service
  • Educational courses or instruction hand-off
  • Content and educational materials provider
  • Career awareness

Financial Services

We serve financial services institutions like large banks, credit card companies, and insurance and investment firms, all with one common thread: a need for tight security and highly skilled customer service agents. Services offered include:

  • General and complex customer service
  • Credit-application processing
  • Card activation
  • Balance consolidation and transfer
  • Payment processing
  • Billing and reconciliation of accounts
  • Consumer product-information provider

Healthcare

Companies in the healthcare industry are challenged to serve more patients and members, especially during Open Enrollment and Welcome Season, improve the quality of care, and reduce operational costs, but SYKES is here to help. Services offered include:

  • General and complex customer service
  • Benefit enrollment
  • Benefit inquiries
  • Medical and healthcare information provider
  • Dental-provider recommendations
  • Consumer product-information provider
  • Medical-device customer support

Retail

The vertical’s seasonal ramps require aggressive recruitment and onboarding of a large, skilled talent pool, and our significant at-home footprint allows us to do just that. Services offered include:

  • Order placement
  • Order-related questions
  • Lost orders
  • Product questions and recommendations
  • Website resource location
  • Returns and exchanges

Technology

As technology continues to permeate every aspect of our lives, the need for knowledgeable, accessible customer service and technical support is increasing. Our ability to recruit highly qualified, technical candidates sets us apart. Services offered include:

  • Tier 1 and escalated technical support for commercial hardware and software
  • Troubleshooting for consumer electronics, software and web applications
  • Help desk
  • Activations and upgrades
  • Configurations
  • Break or repair issues
  • Warranty-claims administration and processing
  • Account inquiries
  • Customer care and retention
  • Electronic processing of orders
  • Robust bilingual language services

Telecommunications

Our industry partners typically desire a large, skilled talent pool, and SYKESHome allows us to deliver thousands of quality employees from our robust applicant pool with unlimited seat capacity. Services offered include:

  • General and complex customer service
  • Billing inquiries
  • Sales and order processing
  • Account-activation inquiries
  • Technical support and help desk
  • Escalations and saves
  • Field-services dispatch
  • Store locator
  • Number porting
  • Device upgrades, returns and exchanges
  • Warranty and rebate processing
  • Warranty-claims administration and processing
  • Business-data analysis
  • Robust bilingual language services

Travel & Hospitality

Whether it’s scheduling a flight, reserving a hotel room or calling for roadside assistance, our customer care professionals have the skills and industry knowledge necessary to make sure customers’ needs are fully met. Services offered include:

  • General and complex customer service
  • Bookings and reservations
  • Member services
  • Dispatch
  • Roadside assistance and emergency services
  • Robust bilingual language services