Work at Home Pioneer
A true virtual pioneer, SYKES has 20+ years in the remote customer-care industry and has continuously evolved as the industry changes.
Expanded Talent Pool
Our talent acquisition team is able to recruit without local geographic limitations, allowing them to target specific traits such as background, education, unique skills and brand affinity.
Flexibility & Speed
With more than 30,000 at-home agent applicants a month, we focus on narrowing the candidate pool early in the process by targeting applicants who exhibit the desired experience, education, interpersonal skills and availability required by the brand partner.
Continuity of Operations
Our flexible service team comprises more than 7,000 home-based locations distributed across four countries and in 40 states to ensure your customer support operations go uninterrupted. In addition to the U.S. and Canada, we also staff work-at-home agents in Germany, Romania, the Netherlands and the United Kingdom.
SYKESHome is built on a secure HIPAA-compliant and PCI-certified platform, so it is perfect for all industry solutions.