Looking to add value to your brand? SYKESHome powered by Alpine Access can help. With 20 years of experience, SYKES is the largest and most experienced at-home solution. We recruit, hire and train agents who are better and more quickly prepared to engage with customers resulting in improved customer retention, loyalty and satisfaction for our clients.
Top Talent without
We understand the value of engaging brand advocates on behalf of the global leaders we support and can effectively build and scale a highly educated, artfully skilled workforce for scalable service excellence and compelling cost savings. We receive more than 250,000 job applications a year and hire in 40 states, which allows us to select from an impressive pool of talent. The average age of our at-home agents is 41, which means we’re able to attract and hire team members with more “life” experience, in turn, translating to a superior customer experience. And, with more than 2 million training hours invested annually in our people, we offer a premier, award-winning agent training program.
Benefits of SYKES Work at Home
From password resets to roadside assistance and everything in between, SYKESHome agents excel in all customer service needs.
Access to an Expanded Talent Pool
Dedicated Agents Hired for Strong Brand Affinity
Increased Speed & Greater Flexibility
Improved Speed to Proficiency &
Reduced Employee Attrition
Award Winning Training
More Than 2 Million Training Hours Annually Invested in Industry-Leading Talent
Secure Solutions & Operational Excellence
100% of Enabling Equipment Supplied, Ensuring Stronger Data Security
Voice of the Client
SYKES has provided us with exceptional operational leadership. We are very impressed with the virtual model and the type of agents they are able to recruit for our line of business.
– Telecommunications Client