Our people-first mentality is a key driver of improving customer experiences. The design, development, and delivery of our training programs create an atmosphere in which agents are encouraged to try, fail, and try again, with their peers and leaders ready to pick them up, dust them off, and teach them up to the next level.
Every facet of our agent-training programs is built on in-depth adult-learning principles, methodologies and scientific findings.
• We learn actively: by doing, not by listening
• We learn socially: by mutual story exchange in a conversation
• We learn purposefully: by sharing in the accomplishment of a goal
• We learn collaboratively: by discussing our work with our peers and mentors