Technology
Platforms

OneSYKES is our next generation, cloud-based customer service delivery platform.
Designed to enable greater efficiency and flexibility across programs
and geographically dispersed teams, OneSYKES breaks down the walls
of the traditional call center.

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Connected.
Customizable.
Customer-Focused.

To better manage the dynamic needs of your customers, our service-delivery platform uses an innovative and adaptive delivery model to provide the right support at the right time from the right location to help you stay ahead.

Technology

Operating in a customer driven world with high expectations for on-demand, immediate assistance requires flexibility. The OneSYKES technology platform has been designed to maximize scalability, allowing talent to be shared across an account rather than a single site.

  • Increase Speed to Execution
  • Timely Collaboration
  • Visual Analytics
  • Enhance the Customer Experience
  • Problem Resolution
  • Improved Operational Flexibility

What We Offer

OneSYKES’ evolved infrastructure offers clients:

FLEXIBILITY

Flexibility to organize people and
allocate work efficiently

COLLABORATION

Timely collaboration to impact
performance outcomes

VISIBILITY

Visibility into employee activity, proactive
alerts, and key metrics

INSIGHT

Deeper insight to drive
business outcomes

Voice of the Client

Many new innovations have been added to the account. From the automation of check out for camera gear in the lab, to the changes made to the agent console and the changes made to the supervisor console (predictive monitoring), we really appreciate what SYKES has done” – Hardware Manufacturer Client

– Internet Services Provider 

Get In Touch

If you have a question or would like more information about how our customer engagement solutions can bring value to your business, we can help.

Corporate Office

400 North Ashley Drive
Tampa, Florida 33602
United States of America

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