OneSYKES is our next generation, cloud-based customer service delivery platform.
Designed to enable greater efficiency and flexibility across programs
and geographically dispersed teams, OneSYKES breaks down the walls
of the traditional call center.
To better manage the dynamic needs of your customers, our service-delivery platform uses an innovative and adaptive delivery model to provide the right support at the right time from the right location to help you stay ahead.
Operating in a customer driven world with high expectations for on-demand, immediate assistance requires flexibility. The OneSYKES technology platform has been designed to maximize scalability, allowing talent to be shared across an account rather than a single site.
- Increase Speed to Execution
- Timely Collaboration
- Visual Analytics
- Enhance the Customer Experience
- Problem Resolution
- Improved Operational Flexibility
What We Offer
OneSYKES’ evolved infrastructure offers clients:
Flexibility to organize people and
allocate work efficiently
Timely collaboration to impact
Visibility into employee activity, proactive
alerts, and key metrics
Deeper insight to drive
Voice of the Client
Many new innovations have been added to the account. From the automation of check out for camera gear in the lab, to the changes made to the agent console and the changes made to the supervisor console (predictive monitoring), we really appreciate what SYKES has done” – Hardware Manufacturer Client
– Internet Services Provider
Get In Touch
If you have a question or would like more information about how our customer engagement solutions can bring value to your business, we can help.
Featured Articles & Insights from SYKES
February 22, 2018
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