Connected.
To better manage the dynamic needs of your customers, our service-delivery platform uses an innovative and adaptive delivery model to provide the right support at the right time from the right location to help you stay ahead. Do more for your customers on their terms, thanks to SYKES’ promise of REAL PEOPLE. REAL SOLUTIONS.®
Technology
Operating in a customer-driven world with high expectations for on-demand, immediate assistance requires flexibility. The OneTEAM technology platform has been designed to maximize scalability, allowing talent to be shared across an account rather than a single site.
- Increase Speed to Execution
- Timely Collaboration
- Visual Analytics
- Enhance the Customer Experience
- Problem Resolution
- Improved Operational Flexibility
What We Offer
OneTEAM’s evolved infrastructure offers clients:
FLEXIBILITY
Flexibility to organize people and
allocate work efficiently
COLLABORATION
Timely collaboration to impact
performance outcomes
VISIBILITY
Visibility into employee activity, proactive
alerts and key metrics
INSIGHT
Deeper insight to drive
business outcomes
Voice of the Client
Many new innovations have been added to the account. From the automation of checkout for camera gear in the lab to the changes made to the agent console and the changes made to the supervisor console (predictive monitoring), we really appreciate what SYKES has done” – Hardware Manufacturer Client
– Internet Services Provider
