Learning Reimagined

SYKES Global Talent Services reimagines dull training into memorable learning experiences that delight and transform learners into engaged, empowered and effective brand ambassadors. We enable your front line to increase your bottom line thanks to lowered attrition, shortened training times, increased performance and faster speed to competency.

What separates our training design is understanding how to create a personalized, dynamic and engaging learning atmosphere that puts learners front and center. We utilize a flipped classroom approach that increases learner comprehension, speed to proficiency and overall engagement.

SYKES Global Talent Services believes great media must instruct and delight, in a balance. It must also be thoughtfully blended into the curriculum at key moments to maximize the value of its message. Our media engages learners not just to make the learning experience fun and interesting, but also to deliver key messages in a way that is meaningful and memorable. Whether it’s through a song that you can’t get out of your head, or an experienced agent’s “war story” explaining what it means to “not take it personally,” delivering the right information at the right time in the curriculum, and in the right way, helps learners make an emotional connection with your content.

We realize that simply having a piece of technology doesn’t make it the right fit for every situation or every learner. That’s why we design, create and deploy customized tech tools in a smart way to meet the learning need at hand — whether it’s a system simulation, interactive branching scenario or even a virtual classroom to connect learners no matter where they are.

It’s hard to learn a new system without ever having seen it. We create custom, standalone training simulations for customer systems, identify the most common tasks and paths in the system, and build a replica of that part of the system. Our simulations do no data storage and are evergreen. They are extensible, so that clients can return to us again and again to build more pieces onto the system. We can deliver the simulation off our own servers or deliver them from the client’s servers.

“Gamification” is a hot topic in e-learning today, but when was the last time you saw gamification that anyone would actually choose to take? The games that people choose to play aren’t the same old e-learning plus leaderboards and badges — they are exploratory environments where learners have goals, consider options and solve problems. This simulation will give you 12 days of realistic challenges. Can you figure out how to run your center to meet the shifting needs of your client?