Global Training &
Our award-winning agent training methodology is designed to increase learner engagement and reduce attrition.
The design, development, and delivery of our customer experience training programs creates an atmosphere in which agents
are encouraged to collaborate and hone critical thinking skills.
When it comes to customer experience, we understand the importance of cultivating top-notch talent. With a continuous improvement mindset, we flip the classroom to improve learning outcomes and increase productivity. Our innovative customer service training philosophy is a key driver for improving customer satisfaction and creating a painless and personalized experience.
Clients Benefits from Our Industry-Leading Approach to Agent Training:
- Increased graduation proficiency level
- Reduction in training attrition
- Reduction in training time
- Improved customer experience
The SYKES Advantage
Global Talent Services by SYKES, as recognized by Gartner, “provides one of the most highly scalable and automated employee screening platforms on the market”, while its SaaS-based talent development platform offers an innovative online learning portal that is rapidly disrupting the corporate training world.
Every facet of our agent-training programs is built on in-depth adult-learning principles, methodologies and scientific findings.
- Guided Notes
- Concept Maps
- Equipment Labs
- Call Recordings
- Chat/Social Transcripts
- Video Testimonials
Get In Touch
If you have a question or would like more information about how our customer engagement solutions can bring value to your business, we can help.
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