95% of all smartphone customers turn to the web for smartphone support. And when they do, you want them to have a support experience they never had before. Qelp, a SYKES company, provides a market leading digital self-service solution for companies whose customers require assistance with straight forward device configuration and how-to-use needs.
CX benefits of digital self-service technology:
- Higher customer satisfaction – NPS
- More traffic to your website
- Fewer calls to your call center