We help the world’s largest brands build customer loyalty by creating exceptional customer experiences that drive growth and profitability.

Simply stated: Our core competency is to free you up to focus on YOUR core competency. As seamlessly as possible. We help the world’s largest brands build customer loyalty by creating exceptional customer experiences that drive growth and profitability. We selectively recruit and train only the most qualified people to expertly care for your valued customers.

Be it customer service, technical support, or supplemental sales, industry leaders rely on us because we employ tried-and-true practices to satisfy the service and support needs of our clients.

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Customer Growth

Answering our clients’ need for exceptional service at a great value, we have developed proven methods for analyzing the customer experience, re-designing inefficient processes and continually coaching and improving agent performance. The end result is that we can extend operational excellence throughout our contact centers – reducing costs, while optimizing customer satisfaction.
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Digital Marketing & Sales

We provide inbound call support for the Communications, Financial Services, Technology, Healthcare, Retail and Travel industries. Because no two companies are alike, we work closely with you to deliver relevant, loyalty-building customer service and technical support. Exceptional customer service is our area of expertise. Our clients win customer service awards because we handle each customer’s needs with friendly efficiency.
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SYKES Assistance Services

As a support partner for some of the top communications providers in the world, our experience and access to low-cost technical talent has enabled us to efficiently and effectively handle ordering and activation, product inquiries and Tier 1-4 technical support assistance. With service centers located in strategic, worldwide locations – we are able to employ the best engineering talent available. Consequently, our proven expertise in technical support delivery raises customer satisfaction rates and strengthens brand loyalty.
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Social Media Care

Social media is a key component in the overall digital CX ecosystem. Consumers now turn first to this ever-changing, ever-growing space to communicate with and about brands. They’re seeking customer service support, sharing sentiments, providing recommendations, singing brands’ praises and more. That’s why it requires expert management and consultation to give customers the best possible social media brand experience. Learn more about SYKES’ multilingual social media CX solutions.

Outsourcing

Customer Experience

Service to Sales

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