Social Media Customer Care

SYKES Social is a strategic solution providing comprehensive, cost-effective global social media customer care. It transforms the digital and social landscape into a full customer service experience, across borders, languages and unique customer needs.

  • Specialized social media customer service agents and seasoned analysts
  • Clearly defined operational process, integrated with licensed social media management tools & technologies
  • Consistent customer support in social media across countries, languages and hours of operation
  • Scalable yet cost-effective, including team size, global coverage, and multilingual capabilities
  • Ongoing optimization as social capabilities and best practices continue to evolve
  • Actionable analytics pinpointing trends, opportunities and performance metrics
  • Cohesive collaboration with client marketing agencies to ensure posts are being addressed by the correct teams