SM|Edge is a strategic SYKES solution providing comprehensive, cost-effective global social media customer care. SM|Edge transforms the digital and social landscape into a full customer service experience, across borders, languages and unique customer needs.
- Specialized social media customer service agents and seasoned analysts
- Clearly deﬁned operational process, integrated with licensed social media management tools & technologies
- Consistent customer support in social media across countries, languages and hours of operation
- Scalable yet cost-effective, including team size, global coverage, and multilingual capabilities
- Ongoing optimization as social capabilities and best practices continue to evolve
- Actionable analytics pinpointing trends, opportunities and performance metrics
- Cohesive collaboration with client marketing agencies to ensure posts are being addressed by the correct teams