Innovations in Artificial Intelligence (AI) are fueled by our key analytics insights, combining machine learning with human capital to continually improve our personalized service experience.
Our cloud-based technologies enhance flexibility, scalability and speed, as well as enable rapid and continuous innovation.
These offerings include:
- Advanced intelligent routing based on customer and agent attributes
- Machine learning and real-time analytics
- Collaboration and personalization engines
- Recommendation engines
- Telephony offerings
- Analytics platform for modeling and real-time decision support
- OneSYKES service delivery and workforce management platform
Our proprietary, cloud-based service delivery platform is designed to provide a centralized, scalable, and data-driven environment for customer interaction management.
Founded on the core components of our virtual and brick-and-mortar delivery models, the innovative virtual environment enables an adaptive delivery model. OneSYKES streamlines core processes and facilitates a better experience for agents and customers.