LIVE|Edge is chat done properly, providing comprehensive, cost-effective global customer chat support. LIVE|Edge takes customer interaction on your website to a whole new level, delivering customer-convenient sales and service support just where it’s needed while they browse.
- An operational framework that is designed specifically for chat programs
- Specialized customer service chat agents that have unique skill sets defined by our program for optimal results
- Scalable across team size, global coverage, and multilingual capabilities
- Actionable analytics pinpointing trends, opportunities, and performance metrics
- Ongoing optimization as chat capabilities and best practices continue to evolve
- Chat platform-independent, with options to include chat technology
- Integrate customer support in chat with other digital and non-digital channels
Contact SYKES today to discover how LIVE|Edge can give your company the competitive advantage in chat support.