SYKESHOME, HOME-BASED CUSTOMER SERVICE CAREERS
We know the importance of a healthy work-life balance. That is why we have developed SYKESHome: the job that adapts perfectly to your daily life. Join our team and find work that suits your life!
What is SykesHome Germany?
Tired of getting stuck in traffic during commute? Would you like to have more free time? Do you want to work where you feel the most comfortable? Then apply to SYKESHome and work from the comfort of your own home! SYKES has over 20 years of experience in remote employment. Our colleagues provide top-tier customer support while enjoying all the advantages of an employment contract – without the stress of traveling to the office. New team members of the SYKES family receive intensive training and are prepared for their work-at-home jobs. The necessary equipment is, of course, provided by us. Sounds good? Let’s get in touch!
Advantages of SYKESHome
At SYKESHome you work as a contracted employee. You are not a freelancer but benefit from the same contractual terms as our employees who work at the call center.
A job tailored to your needs
At SYKESHome you work where you feel the most comfortable: at your home. You can easily adapt your workplace to your needs. The technical equipment? No need to worry about them. We provide you with a PC, two screens, a telephone and a headset to get you started.
Time for the important things
Are you dreaming of having more time over from work? Instead of being stuck in the morning traffic, having a relaxed breakfast with the kids? Or do you wish to finally find a job you can combine with your studies? All of these are possible with SYKESHome. Save time by skipping the stressful commute and enjoy the flexibility of our various full-time and part-time positions with optional split shifts.
SYKESHome Bonus – We pay our SYKESHome team a monthly allowance for internet and electricity costs.
Flexible work schedules – From 20 to 40 hours a week (almost) everything is possible – including split shifts.
Appreciation – Our team is important to us. We enjoy taking part in various life events of our colleagues, such as company anniversaries, weddings and birthdays.
Career opportunities – At SYKESHome, you get the space to grow. We attach great importance employee development within the company.
Internal training programs – To help you start your career in customer care, we offer internal training opportunities.
Special team spirit – Work undisturbed but never alone: Our team stays in touch with various chat and video call tools – even over 300 km away.
Employee discounts – Our employees enjoy exclusive discounts in various areas such as leisure, travel, fitness, fashion and technology.
“The best thing is that I don't have to commute and that gives me the opportunity to have more time with my child.”Matthias
“For me personally, the work-life balance has been much better since I started working at SYKESHome.”Nena
“I can recommend it to anyone who, for some reason, needs to work from home.”Frank
“What I personally really like about it is the flexible work schedules.”Andre
REQUIREMENTS FOR WORKING FROM HOME
A home office job adapts perfectly to your everyday life and is therefore very well suited, for example, for an optimum family – work or study – work balance. All you need is to meet a few technical requirements. These are:
- A broadband connection (DSL, VDSL or cable)
- An internet speed of at least 16 Mbit/s downstream and 1 Mbit/s upstream.
- Your computer must be connected to the Internet directly via a router. This must support NAT (Network Address Translation), have a firewall component and only be connected to IPv4 in your home network.
- A separate room in the house where you can work undisturbed If you meet all these requirements, you are ready for a job at SYKESHome!
THE TRUTH ABOUT WORKING FROM HOME
- There are many rumors and prejudices about working from home.
At SYKESHome we have more than 20 years of experience in this area and would therefore like to comment on some of the common statements about working remotely.
- In order to work from home I have to start my own business?
This statement is incorrect. At SYKESHome you enjoy all the advantages of contracted employment while working from the comfort of your home.
- When working from home, I am completely on my own and receive no support?
Our specially trained online insturctors will give you the best possible support during your training. Of course, our team is also available during business hours for technical and SYKES-related questions.
- When working from home, I am paid per call?
Since you are not self-employed but are contracted as an employee, you will receive a monthly fixed salary from us. In addition, we reward particularly good performances with bonus payments or commissions.
- I can make the calls on my cell phone while looking after my children or doing chores at home?
In order to be able to answer customer inquiries correctly, you need to access customer accounts and databases. It is therefore of vital imprtance that you work on your computer during your entire shift. In addition, the calls are forwarded to your SYKES number via our telephone system and cannot be taken via your mobile phone. You will therefore not be able to take care of private matters while you are at work.
- I can choose when and how much I work, my workplace is available to me 24 hours a day?
There are fixed work schedules at SYKESHome that determine your working hours. However, you have a say in your schedule planning and can specify whether you want to divide your regular working hours into different blocks. For example, you can work two hours in the morning and six in the afternoon. You will receive your roster a few weeks in advance, so that you can plan in good time and change shifts if necessary.
The questions related to the process of recruitment
Since our applicants come from all over Germany, we have completely digitized our application process. You can conveniently apply from home. After receiving your application, we will arrange an introductory meeting with you, in which we will answer all your open questions. We will then make an appointment for a virtual interview via video calling. If the interview goes well, we will agree on the terms and send you the contract documents.
You will receive the necessary technical equipment from us. All you have to do is to make sure you have a suitable broadband connection that at least has a speed of 16 Mbit/s. Your router should also support NAT (Network Address Translation), have a firewall component and an IPv4 address. Please also ensure that you connect your PC directly to the network router and that you do not use any other components such as DLAN adapters.
Of course, we also prepare you optimally for your future job at home. You will receive a comprehensive training from your future colleagues. This training is an online training and will only take place virtually. Our trained online instructors are there to support you during the entire training and answer all your questions.
SYKESHome only works with reputable and large clients. We take care of technical or commercial inquiries from customers and only carry out inbound calls. This means that our clients’ customers will call you on a specific matter.
You will receive comprehensive support working from home. Your contact persons are available to you by phone, email or chat and always give you the support you need.
SYKES pays you a fixed monthly salary, regardless of how many hours you worked in a month or how many conversations you had. So you know exactly what amount you can count on at the end of the month. In addition, you may receive bonus payments or commissions.
You get a 12-month employment contract and enjoy all the advantages thereof. We are very interested in making long-term commitments, so there is rarely anything to prevent an extension of the contract after the initial 12 month period.
CONTACT US TO DISCOVER
HOW CAN YOU EXPAND YOUR BUSINESS THROUGH EXCEPTIONAL CUSTOMER EXPERIENCE
Enjoy a partnership with shared goals such as increasing efficiency and improving your overall customer experience.