Work from the comfort of your Home

• SYKESHome Bonus – We pay our SYKESHome team a monthly allowance for internet and electricity costs.

• Flexible work schedules – From 20 to 40 hours a week (almost) everything is possible – including split shifts.

• Appreciation – Our team is important to us. We enjoy taking part in various life events of our colleagues, such as company anniversaries, weddings and birthdays.

• Career opportunities – At SYKESHome, you get the space to grow. We attach great importance employee development within the company.

• Internal training programs – To help you start your career in customer care, we offer internal training opportunities.

• Special team spirit – Work undisturbed but never alone: ​​Our team stays in touch with various chat and video call tools – even over 300 km away.

• Employee discounts – Our employees enjoy exclusive discounts in various areas such as leisure, travel, fitness, fashion and technology.

A home office job adapts perfectly to your everyday life and is therefore very well suited, for example, for an optimum family – work or study – work balance. All you need is to meet a few technical requirements. These are:

• A broadband connection (DSL, VDSL or cable)
• An internet speed of at least 16 Mbit/s downstream and 1 Mbit/s upstream.
• Your computer must be connected to the Internet directly via a router. This must support NAT (Network Address Translation), have a firewall component and only be connected to IPv4 in your home network.
• A separate room in the house where you can work undisturbed If you meet all these requirements, you are ready for a job at SYKESHome!

1. There are many rumors and prejudices about working from home.
   At SYKESHome we have more than 20 years of experience in this area and would therefore like to comment on some of the common statements about working remotely.
2. In order to work from home I have to start my own business?
   This statement is incorrect. At SYKESHome you enjoy all the advantages of contracted employment while working from the comfort of your home.
3. When working from home, I am completely on my own and receive no support?
   Our specially trained online insturctors will give you the best possible support during your training. Of course, our team is also available during business hours for technical and SYKES-related questions.
4. When working from home, I am paid per call?
   Since you are not self-employed but are contracted as an employee, you will receive a monthly fixed salary from us. In addition, we reward particularly good performances with bonus payments or commissions.
5. I can make the calls on my cell phone while looking after my children or doing chores at home?
   In order to be able to answer customer inquiries correctly, you need to access customer accounts and databases. It is therefore of vital imprtance that you work on your computer during your entire shift. In addition, the calls are forwarded to your SYKES number via our telephone system and cannot be taken via your mobile phone. You will therefore not be able to take care of private matters while you are at work.
6. I can choose when and how much I work, my workplace is available to me 24 hours a day?
   There are fixed work schedules at SYKESHome that determine your working hours. However, you have a say in your schedule planning and can specify whether you want to divide your regular working hours into different blocks. For example, you can work two hours in the morning and six in the afternoon. You will receive your roster a few weeks in advance, so that you can plan in good time and change shifts if necessary.