Contact Center Services
SYKES operates as a global contact center services provider for the world’s leading companies. We realize, among other things customer service for international wireless carriers, credit card companies and PC manufacturers.
We offer inbound support in the telecommunications, financial services and technology industries. We know that every company is unique. That’s why we work closely with our clients and provide them with customized customer service and technical support for improved customer loyalty. Because service is our specialty, our employees regularly receive awards for their customer service.
With more than 45,000 knowledgeable employees working at more than 70 locations, SYKES is a versatile partner who takes care of everything from simple to complex customer service support needs. We tackle the challenges together with our clients and grow with them. The aim of our contact centers in the Americas, Europe and Asia is to all offer our customers a consistent and quality service – wherever they are.
SYKES is considered a safe investment by analysts, partly due to a conservative management. In addition, over the past years, SYKES has performed the best within the industry. With stable finances and a reliable management, we are able to build the necessary service infrastructure and save you this investment. Our low-risk solutions make us a safe choice.
Science of Service
Our clients expect excellent service at excellent prices. We have proven methods for analyzing customer experiences and offering agent training in order to improve efficiencies. This allows us to increase the operational excellence in our contact centers – at reduced costs while simultaneously increasing customer satisfaction.