SYKES Leads the Way With Expertise in Data Labeling
Fact Sheet

SYKES Leads the Way With Expertise in Data Labeling

We’ve built upon our data-labeling expertise to proactively develop intelligent customer experience capabilities in emerging areas like chatbots, machine learning, automation and more. 

For almost 20 years, SYKES has leveraged unstructured data from social, chat, email and voice interactions to create structured data that enables labeling, analysis and optimization. Data-labeling in the customer experience allows for data analysis that provides insight into brands’ overall customer experience and fuels continuous improvement and optimization.