EMEA Services and Solutions
SYKES’ reputation for quality customer service and support is the foundation for long business relationships with the brands that choose us. EMEA service options include:
In-country contact centre and home-based teams providing native language and multilingual support
In-centre and home-based teams providing near-native multilingual support
Read on for more information about SYKES EMEA Solutions.
More than 4,000 colleagues permanently working at home across the region shows that SYKESHome has scalable and agile answers to seasonality, demand peaks and business continuity needs. For over five years, this solution provides exceptional resilience in times of business uncertainty.
Customer support colleagues need to deal with multiple systems, knowledgebases, and compliance requirements. Automation assists by replacing and speeding up mundane tasks and providing guidance and recommendations based on previous customer interactions. The possibilities are endless, and the outcomes achieved are better interactions, smoother processes, fewer repetitive tasks, and quicker knowledge access.
From our distribution centre, SYKES ships products and kits around the globe, fulfilling brand commitments by distributing orders and taking back unwanted products. The fulfilment team has created solutions for difficult and complex client needs, and integrates with SYKES’ customer-facing activities to provide end-to-end service.
Consumer and small business payments and refunds can be difficult to handle efficiently. Our dedicated finance team handles programmes where payment, refund and VAT management is tied closely with customer service and product distribution.
Online search is the typical way customers seek help before engaging personal assistance through chat, email or call. This provides effective user-friendly guides that are convenient for users and reduce the contacts that reach colleagues. With over 400 million helps each year across many languages, self-service is a vital part of modern customer service.
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