SYKES Digital Services

Supercharge Your
Workforce

Rapidly realize the value of Intelligent Automation. Empower your digitally augmented workforce with the right tools and training.

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We deliver results our clients are proud of

667%

More work
achievable

1M

Hours returned to the client annually

20%

Increase in capacity
per FTE

The Proven Orchestrator of the Future of Work

SYKES Digital Services is a pioneer in Intelligent Automation uniquely positioned to reimagine work across the front, middle and back offices. We have unparalleled experience in delivering results at scale.

SOLUTIONS

Reimagine Work and Operational Excellence

Rapidly realize the value of Intelligent Automation (IA) and deploy advanced learning technology to empower your workforce.

  • Deploy digital workers (RPA, ML, AI) to handle high volumes of repetitive work, improve risk and compliance and drive efficiencies across your business.
  • Reduce costs and bottlenecks by digitizing and reengineering end-to-end business processes.
  • Leverage integrated orchestration and BPM tools to standardize data and workflows across your enterprise.
  • Drive continuous improvement by monitoring, managing and optimizing human and machine performance.
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Read our Client Success Stories

Automated 100,000+ transactions monthly
Achieved a 165% ROI over 3 years
A delivered improved strategy for better customer retention

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Read our Client Success Stories

Automated 100,000+ transactions monthly
Achieved a 165% ROI over 3 years
A delivered improved strategy for better customer retention

Learn More

SOLUTIONS

Enable Your Workforce With the Right Tools

Integrate Machine Learning and Assistive Technology to augment your human workforce.

  • Reimagine and optimize complex processes to enable smooth, frictionless human experiences.
  • Extend decision-making capabilities through automated decisions, Machine Learning and Predictive analytics.
  • Leverage cobots and assistive tools to support agents during customer interactions and offer real-time feedback, coaching and suggestions.
  • Launch intelligent tools that enable front line employees to diagnose complicated problems and provide a simple, often one-click solutions.
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SOLUTIONS

Accelerate Training and Shorten Onboarding

Improve Employee Engagement through intelligent learning technologies and a reimagined approach to enterprise knowledge transfer.

  • Deliver engaging and meaningful learning moments across your enterprise – virtually or physically – with advanced digital learning technology.
  • Reduce time to competency and increase knowledge retention by reimagining training curricula, use of rich media and embedding Active Learning principles.
  • Target and personalize training to individual learners based on performance, capabilities and required knowledge throughout the entire employee lifecycle.
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Supercharge Your Workforce

Free Strategy Session

Our future of work experts will help you target opportunities for process improvement, reimagine old ways of working and enable digital transformation across your business.