Lunch With Labs,
a SYKES production

Bite-sized Discussions With Interesting People in Technology, Business and Beyond

Welcome to Lunch with Labs! In this new series, our host Chris Gayner, Director of Labs and Innovation for SYKES Digital Services holds intimate discussions with leading voices in tech and business across the world. Deconstructing emerging trends and getting leaders’ take on enterprise transformation.

Enabling Leaders to Lead and Managers
to Manage a Distributed Workforce

Today, business leaders are faced with an enormous situation – steering the proverbial ship through a sea of uncertainty while ensuring our critical asset, people, remain engaged, motivated, happy, collaborative, and productive – in a completely new mode of working – virtual and distributed. However, in many cases, leaders and managers themselves do not feel they are best equipped with the right tools to effectively react, respond and re-imagine various aspects of the business during disruptive times as we are in now. 

In this session of Lunch with Labs, we discuss how leaders can lead a workforce in times of great uncertainty and disruption. 

Guests:

  • Kit Cox, CEO of Workflow and Service Orchestration Technology,
    Enate
     
  • John Kruper, Vice President – Digital Learning,
    SYKES Digital Services
     
  • Simon Coulbeck, Managing Director,
    Gobeyond Partners

Empowering a Dispersed Team to Operate Effectively

Considering Covid-19, the immediate reaction most companies had to deal with was getting people set up, connected, and productive in an extremely distributed manner. Then, once people were set up – how to ensure policies, protocols, and ways of working were adhered to, AND that employees’ mental health and well-being was being monitored and accommodated for.

Guests:

  • Kit Cox, CEO of Workflow and Service Orchestration Technology,
    Enate
     
  • John Kruper, Vice President – Digital Learning,
    SYKES Digital Services
     
  • Simon Coulbeck, Managing Director,
    Gobeyond Partners 

As the immediate reactionary events began to settle, understanding what the new normal looks like for day-to-day operations is anyone’s game:

  • The water cooler has been replaced with more meetings, days start earlier and run longer
  • Scams increased by 400% over March, making COVID-19 the largest-ever security threat. (ReedSmith)
  • Mental health is now a major topic in boardrooms across the globe – with rising anxiety, stress, and feeling of vulnerability.

In this session of Lunch with Labs, we discuss how teams can operate effectively and ride through disruption and uncertainty.  

Guests:

  • Kit Cox, CEO of Workflow and Service Orchestration Technology,
    Enate
     
  • John Kruper, Vice President – Digital Learning,
    SYKES Digital Services
     
  • Simon Coulbeck, Managing Director,
    Gobeyond Partners 

Planning and Organizing
a Virtual Team

Organizing virtual, disparate, or dispersed teams is a mammoth task at the best of times. With the right approach, businesses can expect open work environments where teams can self-organize, support each other and collaborate. But if employees feel left out, unsupported or divided – the other side of this coin is an environment defined by demotivation, distrust and anxiety. 

In this session of Lunch with Labs, we discuss how to organize, plan and collaborate in a virtual office.  

Guests:

  • Brian Shumaker, Instructional Designer and Design Thinking Workshop Lead, SYKES Digital Services
  • Graham Clark, Director for Customer Experience and Design,
    MX Corp
  • Robert Hopkin, Co-Founder,
    Axis Events

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