Webinars and Events

Most major brands recognize that outpacing competition requires prioritizing customer and employee experiences. As a result, the focus for many has become the contact center, ensuring that both back and front office processes are effectively, efficiently transformed.

In this exclusive event, experts from SYKES Digital Services and UiPath deep-dive into how companies can achieve CX Excellence by combining the power of Intelligent Automation, Self-Service, and Data.

The biggest automation challenge for most companies is knowing where to start and how to scale. Many fail to realize the value of their programs because they qualify the wrong processes. While automation is indeed the driving force behind successful digital transformation programs, process mining is what fuels it. 

Welcome to Lunch with Labs! In this new series, our host Chris Gayner, Director of Labs and Innovation for SYKES Digital Services holds intimate discussions with leading voices in tech and business across the world.

Mobile-first, digital-first, AI-first and automation-first mindsets have shaped the customer experience agenda for years, but now have their burning platform for real change.

Intelligent Automation (IA) adoption has exploded in recent years — however few organizations have achieved the type of enterprise-wide, at scale deployment that results in meaningful digital transformation.

SYKES Digital Services has identified a number of driving forces for transformation, including setting customer expectations, margin and pricing pressure, market disruption, and more.

This webinar brought together a range of experts in the field to discuss some of the emerging digital solutions to employee engagement.

In this session recorded for Blue Prism World Virtual, Andy Frith from First Group and James Johnson of SYKES Digital Services will discuss how strategic deployment of Intelligent Automation drives continual transformation of digital operations

Business continuity and resilience has never been more important than it is now. Companies are facing massive change and disruption due to shifts in supply and demand.