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Assess Your Online Support

Understand how your website can be optimized. Discover pain points that drive up effort and negative experiences. Turn your customer experience into a sustainable competitive advantage.

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Improve the 3 essential areas for great CX:

This personalized report helps growth-driven leaders improve their online support journey by identifying the biggest pain points and most important optimization areas. Through the lens of your customers, we analyze:

  • Findability: With competition always a click away, how easily can your customers find what they’re looking for?
  • Usability: Intuitive, easy-to-use, and designed to drive growth? How does your current website score on usability?
  • Digital Consistency: Is your key message consistent across all touchpoints?

Who is SYKES Digital Services?

FAQ

When will I get my report?

Every report our experts make is personalized, which means that the timeline will vary.

What do we look at when assessing the customer experience or journey?

We analyze your website from the perspective of the end-user, with an emphasis on assessing the various steps in your customer support journey.

What happens next?

One of our experts will be in touch to communicate the timeline of your report delivery, as each report is bespoke and created based on your website.

Ready to improve your customer experience?