Consumer Medtech Report: Insights to Improve CX and Digital Delivery 

Design and Deliver Winning Experiences

Key Consumer and Industry Insights:

  • Online support is difficult to find due to lack of SEO implementations. Yet 89% of US patients start on Google at onset of first symptoms. A further 55% searches after being diagnosed
  • Websites were often not optimized for mobile use, while over 60% of all patience start on a mobile phone
  • 80% of medical device support pages are written from marketing and not a patient’s perspective
consumer medtech report

Why Download This Report?

With digital leaders like Apple and Google branching into pharmaceutical and health care services, Consumer MedTech companies must double down on customer experience (CX) initiatives to remain competitive.
This extensive report, based on 12-months of research, reveals a necessary shift of focus for MedTech companies to meet modern expectations.
5 key topics addressed in this report can help Consumer MedTech companies how to:

  • Gain a competitive foothold in an established market
  • Build resilience toward new challengers and digital leaders
  • Increase existing customer value, loyalty and retention
  • Drive ‘automatic’ revenue based on frictionless continuity in a subscription dominated landscape
  • Reduce customer churn

Who Will Benefit From This Report?

  • Consumer MedTech Executives and Management Teams
  • Digital Experience Officers in Healthcare Companies such as Pharmaceutical, PharmaTech, FitnessTech, Wearables.
  • Heads of Customer Support in MedTech and Medical Companies
  • Heads and Chief officers of Marketing and Strategy – MedTech and Medical Companies
  • Digital Transformation Decision Makers in Medtech & Connected MedTech, Pharmaceutical & PharmaTech and Fitness Tech & Wearables.
medtech report
medtech report

Who Will Benefit From This Report?

  • Consumer MedTech Executives and Management Teams
  • Digital Experience Officers in Healthcare Companies such as Pharmaceutical, PharmaTech, FitnessTech, Wearables.
  • Heads of Customer Support in MedTech and Medical Companies
  • Heads and Chief officers of Marketing and Strategy – MedTech and Medical Companies
  • Digital Transformation Decision Makers in Medtech & Connected MedTech, Pharmaceutical & PharmaTech and Fitness Tech & Wearables.

Insights to Improve CX and Digital Delivery