Effective Self-Service

Help your customers help themselves.

Streamline online support while reducing calls and costs across your support center.

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SYKES Digital Services accelerates your online support success rates with:

Advanced support SEO
A/B testing
Intuitive UX/UI design
Multichannel integration (voice, chat, email)
Proprietary data and technology

SYKES is a global business process outsourcing (BPO) leader in providing comprehensive inbound customer engagement services to Global 2000 companies, primarily in the communications, financial services, healthcare, technology, transportation and retail industries. SYKES’ differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. Headquartered in Tampa, Florida, with customer contact engagement centers throughout the world, SYKES provides its services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.

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SYKES Digital Services

Effective Self-Service

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