SYKES Digital Services

Process Mining Bible

While automation is a driving force behind successful transformation programs – process mining fuels it.
Whether you want to improve experiences, eliminate inefficiencies, save cost or do more with less – achieve your goals with our Process Mining Bible.

Learn how you can make the right decisions best for your organization based on a robust set of data:

The Process Mining Bible is a practical guide to achieve process excellence.

Take the next step in optimizing work- and customer experiences.

  • Accurately target areas fit for automation
  • Build an effective process mining toolbox
  • Visualize process complexity into easy-to-absorb graphics
  • Understand how automation and process mining works together
  • Promote efficiency across your organization

Authors

David Brain

SYKES Chief Digital Officer and President of SYKES Digital Services

Alp Uguray

Senior Consultant and Head of UiPath – Americas,
SYKES Digital Services

Jeffrey Chen

Strategy Analyst
at Symphony Ventures

Contributors

Ian Barkin

Chief Strategy and Marketing Officer,
SYKES

Keith Holden

Chief Operating Officer-Digital Operations
at SYKES Digital Services

Chris Gayner

Director of Strategy and Innovation
at SYKES Digital Services

Katrina Demulling

Director of SYKES Institute
at SYKES

Douglas Nurse

Global Head of Implementation
at SYKES Digital Services

McKell Covey

Graphic Designer
at Clearlink