Travel Giant Sees Improved CX With Precision Communication
How a Global Travel provider earned the highest NPS score in its industry.
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Solution: Preparing teams for peaks with smart knowledge transfer, targeted onboarding and accelerated learning – Elevating customer and employee experience.
Results:
- Highest NPS score of all providers
- Top 2 of brand’s customer service providers in quality and CSAT
- Decrease CCR (24 hours) to < 10%
