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Travel Giant Sees Improved CX With Precision Communication

How a Global Travel provider earned the highest NPS score in its industry.

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Travel giant uses high communication strategy and succeeds

Solution: Preparing teams for peaks with smart knowledge transfer, targeted onboarding and accelerated learning – Elevating customer and employee experience.

Results:

  • Highest NPS score of all providers
  • Top 2 of brand’s customer service providers in quality and CSAT
  • Decrease CCR (24 hours) to < 10%