Travel Giant Sees Improved CX With Precision Communication
How a Global Travel provider earned the highest NPS score in its industry.
Download the case study:
Solution: Preparing teams for peaks with smart knowledge transfer, targeted onboarding and accelerated learning – Elevating customer and employee experience.
- Highest NPS score of all providers
- Top 2 of brand’s customer service providers in quality and CSAT
- Decrease CCR (24 hours) to < 10%