Download the Success Story

Major Telecom Sees 20%
Reduction in Support Calls

How a reimagined approach to Support Content Optimization made a true impact.

Download the case study:

Major Telecom reduces support calls using self-service

Solution: Experience-designed support content, supported by testing, driven by customers’ feedback, and continuous optimization.

Results:

  • 20% decrease in support calls
  • Deflecting future calls by allowing consumers to digitally self-serve their needs.
  • A deeper understanding of customers’ pain point
  • Increase in organic traffic