Major Telecom Sees 20%
Reduction in Support Calls
How a reimagined approach to Support Content Optimization made a true impact.
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Solution: Experience-designed support content, supported by testing, driven by customers’ feedback, and continuous optimization.
- 20% decrease in support calls
- Deflecting future calls by allowing consumers to digitally self-serve their needs.
- A deeper understanding of customers’ pain point
- Increase in organic traffic