Client Success Story

SYKES Installation Assistant at a Glance

Client: A North American Internet provider 

Challenge: Increase self-installations to reduce support calls and technical home visits without harming the customer experience.

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Solution: SYKES Installation Assistant – An interactive and intuitive tool to simplify and support the set-up processes of network devices. The assistant personalizes installation paths,  provides accurate diagnostics, and tailors solutions based on the user’s issue.

Results:

  • $92K saved in monthly support costs
  • 12% reduction of technical visits
  • 25% deflection of support calls
  • 4% increase in Net Promoter Score (NPS)