SYKES Installation Assistant at a Glance
Client: A North American Internet provider
Challenge: Increase self-installations to reduce support calls and technical home visits without harming the customer experience.
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Solution: SYKES Installation Assistant – An interactive and intuitive tool to simplify and support the set-up processes of network devices. The assistant personalizes installation paths, provides accurate diagnostics, and tailors solutions based on the user’s issue.
- $92K saved in monthly support costs
- 12% reduction of technical visits
- 25% deflection of support calls
- 4% increase in Net Promoter Score (NPS)