SYKES Digital Services

FirstGroup at a Glance

For FirstGroup, a leading transport provider, the intelligent automation journey began with leadership’s mission to be progressive and accelerate the company’s digital transformation journey. Within a successful first project, they identified that Intelligent Automation could empower operations and achieve efficiency, accuracy, flexibility, and cost-saving across their organization.

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Building a scalable RPA infrastructure. Streamlining and unifying business-critical processes across different locations.

  • Harmonized processes across 80 UK Bus depots
  • Freed up 10% of the department efforts
  • Saved administration time to set up new employees
  • Improved flexibility and working life across functions
  • Improved accuracy and timeliness of payrolls