CX Solution Transforms Parents Into Tech Experts
How discovering and educating a new audience shortened AHT with 10% and increased NPS with 23%.
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Solution: Discovering a new audience and educating a group of non-technical non-users into confident, self-serving consumers.
- 10% decrease in Average Handling Time (AHT)
- 23% NPS increase within the target demographic
- Overall improved self-service success rates