Download the Success Story

CX Solution Transforms Parents Into Tech Experts

How discovering and educating a new audience shortened AHT with 10% and increased NPS with 23%.

Download the case study:

Self-service transforms parents into experts

Solution: Discovering a new audience and educating a group of non-technical non-users into confident, self-serving consumers.


  • 10% decrease in Average Handling Time (AHT)
  • 23% NPS increase within the target demographic
  • Overall improved self-service success rates