CX Solution Transforms Parents Into Tech Experts
How discovering and educating a new audience shortened AHT with 10% and increased NPS with 23%.
Download the case study:
Solution: Discovering a new audience and educating a group of non-technical non-users into confident, self-serving consumers.
Results:
- 10% decrease in Average Handling Time (AHT)
- 23% NPS increase within the target demographic
- Overall improved self-service success rates
