SYKES Digital Services

Case Studies and Success Stories

Driving revenue, transferring knowledge, or reducing costs: Learn how we’ve delivered enterprise-wide value through transforming operations, employee engagement, and customer experience.

RPA and Intelligent Automation

Learn how to supercharge productivity with RPA and other Intelligent
Automation solutions form our customer success stories.

CASE STUDY


Nokia at a Glance

Challenge: Achieve quick ROI with initial implementation while building for scale-up and proficiency.

CASE STUDY


Global Payroll Processing Firm

Challenge: Globally implement a scalable RPA program focusing on end-to-end, integrated digital process automation.

CASE STUDY


Global Food Manufacturer

Challenge: Deliver significant hours of efficiency back to the business and reduce cycle times to benefit internal and external stakeholders.

Filter

CX and Self-Service

Learn how to drive growth and reduce support costs with better customer experience.

CASE STUDY


Major Telecom Sees 20%
Reduction in Support Calls

How a reimagined approach to Support Content Optimization made a true impact.

CASE STUDY


CX Solution Transforms Parents Into Tech Experts

How discovering and educating a new audience shortened AHT with 10% and increased NPS with 23%.

CASE STUDY


Travel Giant Sees Improved CX With Precision Communication

How a Global Travel provider earned the highest NPS score in its industry.

Capability Data Sheets

Explore our data sheets and get a better understanding of the capabilities that can support your digital transformation.

DATA SHEET


Intelligent Automation

RPA, Desktop Automation, and Artificial Intelligence - Unlock accuracy & productivity, while reducing costs across your enterprise.

DATA SHEET


Self-Service

Improve CX while cutting costs. Streamline online support with advanced SEO, A/B testing, and experience design.

DATA SHEET


Chatbots & Cobots

Bots to increase conversion, free up agents’ time and handle complex issues with an added human touch.

DATA SHEET


Insight Analytics

Deeper level insights. We use Advanced Analytics to understand customers’ needs before they contact you.

Sign up today and stay up to date

Get all the top insights directly in your inbox. (no spam)