Intelligent Automation & CX Case Studies

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SYKES Digital Services

Case Studies and Success Stories

Driving revenue, transferring knowledge, or reducing costs: Learn how we’ve delivered enterprise-wide value through transforming operations, employee engagement, and customer experience.

RPA and Intelligent Automation

CX and Self-Service

All Capability Data Sheets

RPA and Intelligent Automation

Learn how to supercharge productivity with RPA and other Intelligent
Automation solutions form our customer success stories.

CASE STUDY

FirstGroup at a Glance

For FirstGroup, a leading transport provider, the intelligent automation journey began with leadership’s mission to be progressive and accelerate the company’s digital transformation journey.

CASE STUDY

Nokia at a Glance

Challenge: Achieve quick ROI with initial implementation while building for scale-up and proficiency.

CASE STUDY

Global Payroll Processing Firm

Challenge: Globally implement a scalable RPA program focusing on end-to-end, integrated digital process automation.

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Case Studies

CX and Self-Service

Learn how to drive growth and reduce support costs with better customer experience.

CASE STUDY

Major Telecom Sees 20%
Reduction in Support Calls

How a reimagined approach to Support Content Optimization made a true impact.

CASE STUDY

CX Solution Transforms Parents Into Tech Experts

How discovering and educating a new audience shortened AHT with 10% and increased NPS with 23%.

CASE STUDY

Travel Giant Sees Improved CX With Precision Communication

How a Global Travel provider earned the highest NPS score in its industry.

Capability Data Sheets

Explore our data sheets and get a better understanding of the capabilities that can support your digital transformation.

DATA SHEET