SYKES Digital Services

Human-Centered Digital Transformation

Reduce cost to serve, augment your human workforce and increase productivity by reimagining the very fabric of work.

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Redesign Customer and Employee Experiences

Simplify critical business processes and end-to-end journeys to enhance human interactions and experiences.

  • Focus on creating frictionless human experiences by aligning your front, middle, and back-office.
  • Leverage chatbots, Machine Learning, and Artificial Intelligence to create more meaningful and timely interactions.
  • Standardize data flows and create a structure for information flowing across your organization.


Supercharge Your Workforce

Augment your human workforce with Machine Learning and Assistive Technology. Empower your team with advanced learning technology.

  • Reimagine and optimize complex processes to enable smooth, frictionless human experiences.
  • Expedite complex decision-making through Machine Learning.
  • Deploy digital workers to listen to customer service interactions and offer real-time information.
  • Accelerate the time to competence by leveraging intelligent learning technologies and targeted onboarding.


Create Enterprise-wide Efficiencies

Leverage a Digital Workforce to automate repetitive, mundane tasks, and drive efficiencies across your organization.

  • Deploy digital workers (automation) to handle high-volumes of repetitive work – freeing up your people to focus on more cognitive tasks.
  • Look to tools like Robotic Process Automation (RPA) and Robotic Desktop Automation (RDA) to handle greater volumes of work without additional strain on resources.
  • Use the exhaustive output to quickly analyze performance, flex resources up or down resources, and discover areas for improvements.


Reimagine How Work Is Done

Optimize teams, structures, and reimagine work to continually improve performance.

  • Ensure maximal returns by creating the necessary infrastructure to effectively manage and continually improve.
  • Evaluate program effectiveness and seek to answer the question, “What next?”. Which tools will improve performance, what is the data indicating about processes, how do we deliver further value to our people and our customers?



HfS delivery
of value

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GSA digital champion
of the year

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UiPath regional
partner innovator

Blue Prism

Blue Prism implementation
and best practice leader

We enable business leaders to harness the power of Intelligent Automation.