SYKES Digital Services

Outpace Disruption,
Reimagine the Future of Work.

Proven leaders in optimizing customer experience through focused digital transformation.

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200+

Fortune 500
Clients

300+

Successful Digital Transformation Programs

#1

In delivering value
back to clients¹

What Is Your Goal?

Supercharge Your Workforce

Rapidly realize the value of Intelligent Automation. Empower your digitally augmented workforce with the right tools and training.

Drive Growth with
Better CX

Digitize, simplify and reengineer customer and employee experiences. Unlock loyalty by reducing effort and improving NPS.

Reduce Operating
Costs

Uncover cost drivers and bottlenecks. Deliver enterprise-wide efficiencies. Ensure first contact resolution and shorter AHT.

The Right Partner

We are trusted by our clients to design insightful new ways to win in a digital world by enabling meaningful and impactful intelligent customer experiences

The Future of
Work Powerhouse

Unparalleled access to expertise, capability & technology along with a Global Delivery team.

Unparalleled Track
Record of Excellence

300+ Successful Digital Transformation programs. Multiple industry awards and recognition.²

Rapid Time to Value
and Results at Scale

Ranked #1 for delivering value
back to clients – Independent
research by HFS.

Laser Focus on Intelligent Customer Experience

Unmatched expertise in reimagining processes across the enterprise and delivering dramatically better experiences.

End-To-End
Delivery

We go beyond consulting. We envision, design, build, scale and run complex digital programs.

Reimagine Your Enterprise

Consumers expect more from brands than ever before. Great experiences, enabled by technology, have quickly become the norm. Many established companies are lagging behind. Technology is accelerating the speed of disruption while shrinking companies’ lifespans.

Enterprise transformation is no longer optional.

By 2027 the average
S&P 500 tenure is
forecasted to shrink
to 12 years.

In light of COVID-19,
83% of companies plan to accelerate their digital transformation efforts.

The top 10% of digitized companies earn as much as 80% of the digital revenues in their industries.

SOLUTIONS

Supercharge Your Workforce

Rapidly realize the value of Intelligent Automation and deploy advanced learning technology to empower your workforce.

  • Supercharge productivity through Intelligent and Robotic Process Automation (RPA).
  • Gain insights, scale decision-making and leverage prediction through process analytics, data engineering and machine intelligence.
  • Integrate Machine Learning and Assistive Technology (e.g. cobots) to augment your human workforce and promote agility.
  • Enable and support a global, dispersed workforce with real-time, intelligent coaching and training.
  • Reimagine training and knowledge transfer across your enterprise.
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SOLUTIONS

Drive Growth with Better CX

Digitize, simplify and reengineer customer and employee experiences. Unlock loyalty by reducing effort while improving flexibility and NPS.

  • Transform the entire customer experience, not just the front-end.
  • Streamline critical end-to-end processes with Intelligent Automation.
  • Give customers control over their products, services and subscriptions.
  • Empower customers to solve their issues on their own, in their preferred channel.
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SOLUTIONS

Reduce Operating Costs

Optimize processes, systems and workflow to dramatically change your cost profile.

  • Map the end-to-end customer journey to identify cost-drivers and process inefficiencies.
  • Reveal inefficiencies and bottlenecks with detailed process discovery.
  • Leverage Intelligent Automation to remove manual, repetitive work.
  • Deflect contact center calls by enabling customers to better self-serve queries and issues.
  • Deploy flexible assistive technologies to enable agents to reduce AHT and ensure first contact resolution.
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Client Case Studies:
The Future of Work. Delivered.

CASE STUDY


Nokia at a Glance

Challenge: Achieving quick ROI with initial implementation while building for scale-up and proficiency.

CASE STUDY


Global Payroll Processing Firm

Challenge: Globally implement a scalable RPA program focusing on end-to-end, integrated digital process automation.

CASE STUDY


Global Food Manufacturer

Challenge: Delivering significant hours of efficiency back to the business and reducing cycle times to benefit internal and external stakeholders.

AWARDS

HfS delivery
of value

GSA digital champion
of the year

UiPath regional
partner innovator

Blue Prism implementation
and best practice leader

Accelerate Digital Transformation

Free Strategy Session

Uncover quick wins and bottlenecks limiting your impact. Craft an agile digital strategy. Rapidly realize the value of Intelligent Automation and CX technology. Talk to one of our Digital Transformation experts.