SYKES is now part of Sitel Group®. Visit www.sitel.com for more information.

SYKES ESG Council

The SYKES ESG Council regularly reports to the Nominating and Governance Committee and is chaired by CEO and President Chuck Sykes. Council membership includes leaders from key departments in every global region in which we operate: Operations, Security, IT, Global Procurement, HR, Marketing, and Communication.

The ESG Council sets the strategic ESG agenda, informed by formal stakeholder engagement meetings, and develops specific programs to connect internal and external stakeholders with the company’s mission and purpose in ways that benefit our employees.

Each council member is responsible for understanding how environmental, social, and climate-related issues affect their departments and SYKES holistically. Council members ensure that SYKES’ ESG and climate-related efforts address company-relevant risks and opportunities.

ESG Council

The council is composed of subcommittees that focus on four specific action areas of sustainability:

Impact
Care
Prosper
Global Sustainability Programs

Each subcommittee plans, implements, and oversees programs that serve specific goals for their action area.

Global Social Participation

SYKES employees around the world actively engage in these initiatives individually, by site, by team, and by region.

Our Shareholders
Our Shareholders
Our People
Our People
Our Communities
Our Communities
Our Clients
Our Clients
Our Vendors
Our Vendors
The partnerships and relationships that SYKES engages in share and support our sustainability goals
Ethics & Policies
Ethics & Policies

Ethics & Policies

Operating within clear guidelines for ethical and respectful conduct is of the utmost importance to SYKES, our brand partners, and our employees. Through continuous education, open communication, and adherence to SYKES’ Standards of Conduct, we have established ourselves as a trusted partner and employer of choice.

With those guidelines at the forefront of our operations and purpose, we encourage individual growth both personally and professionally and strive to provide full equality for all employees through management practices and operational procedures.

Code of Conduct & Supplier Code

SYKES expects a high standard of excellence from our employees, and we set them up for success. With clear expectations, transparent lines of communication, and opportunities to learn and grow, SYKES strives to ensure our high standards are met:

Business Ethics

At our core, SYKES is invested in creating equal prosperity for our 55,000+ employees, their families, and communities. So, we have worked tirelessly to diminish the gender pay gap, ensure global human rights, and cultivate an atmosphere of diversity and inclusion:

Privacy

SYKES’ data privacy website policy is strictly enforced to protect the information of our employees, shareholders, and brand partners. Adhering to the policy requires transparency around the collection, sharing, and usage of personal information, cookies, and social media data. Our policy also reinforces SYKES’ commitment to resolve any issues concerning online data privacy.

Impact Measurement
Impact Measurement

Impact Measurement

SYKES’ global work is exemplified through our commitment to economic prosperity and social growth. In ongoing efforts to capture and disclose our impact, we have worked to create a series of impact reports, meet global reporting standards, and even won awards for our initiatives. Since the COVID-19 pandemic, SYKES has taken additional steps to ensure our employees’ health and safety as they return to physical offices.

Global Reporting Standards & Certifications

At our core, SYKES is invested in creating equal prosperity for our 55,000+ employees, their families, and communities. So, we have worked tirelessly to diminish the gender pay gap, ensure global human rights, and cultivate an atmosphere of diversity and inclusion:

  • Galashiels/Costa Rica: ISO 14001 Environmental Management System
  • Costa Rica: ISO 14064 Greenhouse Gases
  • Security: ISO 27001 Certification
  • UK: Certification, Return to Work
  • Costa Rica: Certification, Return to Work
Awards

SYKES has been recognized all over the world for excellence in our diversity, equality, and social responsibility initiatives.

Learn More About Our Recognition

Security & Compliance
Security & Compliance

Security & Compliance

SYKES is committed to serving our external and internal partners with the utmost security and compliance.

Security

All business relating to information security management is in accordance with recognized industry standards, accreditations, and all applicable laws and regulations. Without exception, this is done to complement current business practice and add value to our brand partners and their customers.

As a company committed to security, SYKES maintains international industry standards and performs regular reviews to determine that the listed controls are achievable, quantifiable, and reflective of business requirements.

Compliance

Companies around the world are increasingly showcasing their environmental, social, and corporate governance (ESG) principles, both from a sense of internal responsibility and external obligation. Still, companies that fail to disclose truthful or accurate representations of their programming put themselves at risk.

At SYKES, we are fully committed to maintaining the highest level of compliance at the local, national, and international levels. Our dedicated compliance team ensures that our ESG disclosures are true, accurate, and complete to our fullest capacity.

Through transparency and accuracy, SYKES is paving the way for U.S.-based companies to improve their disclosures and compete for clients with thorough and forthright compliance.