Latest News: SYKES has earned a B- score from CDP for our efforts in environmental sustainability and climate change.

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Corporate Structure Ethics and Policies Impact Measurement Security and Compliance Sustainability Home
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Top Quote

SYKES, as a global corporate citizen, has a vested interest in preserving the environment. We encourage local engagement in our sustainability efforts and support these efforts by promoting local projects, providing resources to carry out projects, and working with local governments.

- Jim MacLeod, Chairman of the Board Top Quote

Corporate Structure

SYKES’ Board of Directors sets high standards for our employees and our leaders. Fundamental to these standards is sound corporate governance — driven by thorough, responsible finance and management oversight.

Our philosophy of evolving to serve our people and communities is exemplified through SYKES’ commitment to sustainability. The Board oversees the Nominating and Governance Committee, which receives regular reports on SYKES’ global efforts to impact sustainability, and is managed directly through our Global Sustainability Council (GSC). The GSC — chaired by a SYKES senior executive — is represented by members from every global market in which we operate.

We take our responsibility for global environment, sustainability, diversity, and inclusion efforts seriously. As laws, regulations, and the company evolve, we are committed to ensuring a healthier, more prosperous world.

Board of Directors

Charles E. Sykes

President and Chief Executive Officer

James S. Macleod

Chairman of the Board

Mark Bozek

Member of the Compensation Committee and the Finance Committee

Vanessa C.L. Chang

Member of the Audit Committee and Chairwoman of the Nominating and Corporate Governance Committee

Carlos E. Evans

Member of the Compensation Committee and Chairman of the Finance Committee

Lorraine Leigh Lutton

Member of the Audit Committee, Compensation Committee, and the Nominating and Corporate Finance Committee

William J. Meurer

Chairman of the Audit Committee and Member of the Nominating and Corporate Governance Committee

William D. Muir, Jr.

Chairman of the Compensation Committee and Member of the Finance Committee

W. Mark Watson

Financial Expert, Member of the Audit and Finance Committees

Meet Our Board of Directors →

SYKES Global Sustainability Council

The members of the Global Sustainability Council are committed to widespread social, environmental, and economic change. By cultivating actionable programs and fostering social participation, the council strives to obtain carbon-neutral status, boost social mobility, and encourage growth for every person.

Sustainability Council

The council is composed of subcommittees that focus on three specific action areas of sustainability:

Social
Environmental
Economic
Global Sustainability Programs

Each subcommittee plans, implements and oversees programs that serve specific goals for their action area.

Global Social Participation

SYKES employees around the world actively engage in these intiatives individually, by team, by site and by region.

Our Shareholders
Our Shareholders
Our People
Our People
Our Communities
Our Communities
Our Clients
Our Clients
Our Vendors
Our Vendors
The partnerships and relationships that SYKES engages in share and support our sustainability goals
Ethics & Policies
Ethics & Policies

Ethics & Policies

Operating within clear guidelines for ethical and respectful conduct is of the utmost importance to SYKES, our brand partners, and our employees. Through continuous education, open communication, and adherence to SYKES’ Standards of Conduct, we have established ourselves as a trusted partner and employer of choice.

With those guidelines at the forefront of our operations and purpose, we encourage individual growth both personally and professionally and strive to provide full equality for all employees through management practices and operational procedures.

Code of Conduct & Supplier Code

SYKES expects a high standard of excellence from our employees, and we set them up for success. With clear expectations, transparent lines of communication, and opportunities to learn and grow, SYKES strives to ensure our high standards are met:

Business Ethics

At our core, SYKES is invested in creating equal prosperity for our 55,000+ employees, their families, and communities. So, we have worked tirelessly to diminish the gender pay gap, ensure global human rights, and cultivate an atmosphere of diversity and inclusion:

Privacy

SYKES’ data privacy website policy is strictly enforced to protect the information of our employees, shareholders, and brand partners. Adhering to the policy requires transparency around the collection, sharing, and usage of personal information, cookies, and social media data. Our policy also reinforces SYKES’ commitment to resolve any issues concerning online data privacy.

Impact Measurement
Impact Measurement

Impact Measurement

SYKES’ global work is exemplified through our commitment to economic prosperity and social growth. In ongoing efforts to capture and disclose our impact, we have worked to create a series of impact reports, meet global reporting standards, and even won awards for our initiatives. Since the COVID-19 pandemic, SYKES has taken additional steps to ensure our employees’ health and safety as they return to physical offices.

Impact Reports
Global Report Standards & Certifications

At our core, SYKES is invested in creating equal prosperity for our 55,000+ employees, their families, and communities. So, we have worked tirelessly to diminish the gender pay gap, ensure global human rights, and cultivate an atmosphere of diversity and inclusion:

  • CDP Report (2020 Score: B-)
  • EcoVadis
  • ESG Rating
  • UK: Energy Savings Opportunity Scheme (ESOS) Phase 2 (2019)
  • UK: Energy Savings Opportunity Scheme (ESOS) Phase 1 (2018)
  • El Salvador/Costa Rica: ISO 50001 Energy Certification
  • Galashiels/Costa Rica: ISO 14001 Environmental Management System
  • Costa Rica: ISO 14064 Greenhouse Gases
  • Security: ISO 27001 Certification
  • UK: Certification, Return to Work
  • Costa Rica: Certification, Return to Work
Awards

SYKES has been recognized all over the world for excellence in our diversity, equality, and social responsibility initiatives.

Learn More About Our Recognition →

Security & Compliance
Security & Compliance

Security & Compliance

SYKES is committed to serving our external and internal partners with the utmost security and compliance.

Security

All business relating to information security management is in accordance with recognized industry standards, accreditations, and all applicable laws and regulations. Without exception, this is done to complement current business practice and add value to our brand partners and their customers. As a company committed to security, SYKES maintains international industry standards and performs regular reviews to determine that the listed controls are achievable, quantifiable, and reflective of business requirements.

Compliance

Companies around the world are increasingly showcasing their environmental, social, and corporate governance (ESG) principles, both from a sense of internal responsibility and external obligation. Still, companies that fail to disclose truthful or accurate representations of their programming put themselves at risk. At SYKES, we are fully committed to maintaining the highest level of compliance at the local, national, and international level. Our dedicated compliance team ensures that our ESG disclosures are true, accurate, and complete to our fullest capacity. Through transparency and accuracy, SYKES is paving the way for U.S.-based companies to improve their disclosures and compete for clients with thorough and forthright compliance.