SYKES is now part of Sitel Group®. Visit www.sitel.com for more information.

SYKES Care Programs Around the World

North America

Latin America

Asia Pacific

Social Facts
SYKES Accelerated Leadership Development Program (Spark) provides classes focused on developing business leadership and management abilities necessary in career advancement. As of October 2020, 71% of our program participants were already promoted.

Care Program Spotlight 

Mid-Level Leadership Growth Program

Mid-Level Leadership Growth Program

This program offers development opportunities to FLL (first-level leader) employees who have the potential to grow and develop into MLL (mid-level leader) employees. As a result, 77.5% of SYKES’ EMEA operations mid-level leadership positions are promoted and recruited internally.
SYKES Women in Technology (SWIT)

SYKES Women in Technology (SWIT)

This program promotes and facilitates the inclusion of women in technical accounts. Since 2017, we have promoted more than 250 women from customer service to technical accounts, representing an increase of more than 10% and affecting 24% of existing roles. 
Leadership Evaluation & Advancement Program (LEAP)

Leadership Evaluation & Advancement Program (LEAP)

Our LEAP program enables direct agents to advance their careers, skills, and professional development. The program creates candidates eligible for future internal promotions based on career path and growth potential. In Latin America, there was a 70% increase from 2019 to 2020 in the number of participants.
Peer Mentoring

Peer Mentoring

At SYKES, professional development and community growth are incredibly important. Through our Peer Mentoring program, SYKES is able to help driven and ambitious leaders elevate their skills and resources as well as have the opportunity to collaborate with their peers and communities.
Education Assistance

Education Assistance

SYKES offers multiple options for employees who would like to elevate their educational experience. Our Tuition Assistance Program can reimburse up to 80% of covered tuition, and through the University of Arizona Global Campus, we can often offer students no out-of-pocket costs.
SYKES Tech Academy

SYKES Tech Academy

Providing technical education to students and SYKES employees, SYKES Tech Academy was designed to develop specialists in qualified networks that serve local markets. In 2020, 2,286 students graduated from the Tech Academy in Costa Rica and Colombia, with a success rate of 72.5%.
Despite COVID-19 complicating volunteer efforts, SYKES North America was still able to make a significant impact on the communities in which our employees live and work. ​With donations, sponsorships, and drives, we touched more than 100 outside organizations in 2020 through our community engagement efforts.

SYKES Women in Technology (SWIT)

Learn more about how SWIT is supporting women in the technology field around the world.

Concerned about the well-being and mental health of their community members during COVID-19, SYKES Australia raised and donated more than $2,000 to Beyond Blue, an Australian mental health organization, through a gold coin donation drive.
SYKES Gender Equality Efforts

SYKES Gender Equality Efforts

Get to know the programs and initiatives that support and empower women at SYKES.

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