Newsroom // September 01, 2020
Newsroom // September 01, 2020
TAMPA, FL — Sykes Enterprises, Incorporated, a global leader in business process solutions, is one of the newest companies to be added to the prestigious International Association of Outsourcing Providers (IAOP) Impact Sourcing Champions Index. The index, which exists in partnership with the Global Mentorship Initiative, is a curated list of companies that have distinguished themselves as trailblazers in the impact sourcing space.
Impact sourcing, or socially responsible business process outsourcing, is the practice of providing employment opportunities to communities that wouldn’t otherwise be able to access a global marketplace. By offering livable wages and professional development services to those on the bottom tier of the socioeconomic pyramid, companies can make a positive impact on their global communities — all while accessing previously underutilized talent. “Doing well by doing good is now more important than ever,” said Debi Hamill, IAOP’s CEO. “Ensuring that disadvantaged populations have access to formal employment and decent work, allowing them to improve their conditions, acquire a career, and thus lift themselves, their families, and their communities out of poverty, is one of the most sustainable means to economic growth.”
SYKES has been a leader in the impact sourcing space since the 1990s. Back then, the company’s founder John Sykes made the innovative decision to source talent and create centers of operation in smaller towns across the country — rather than established business hubs. Sometimes working in communities of less than 5,000 people, SYKES began impact sourcing before it became fashionable, and has helped millions of people find meaningful careers with a lifelong potential for growth no matter where they happen to be.
Today, Chuck Sykes has continued his father’s legacy of helping, “one caring interaction at a time” in communities over the world. SYKES has proven to be more than deserving of the IAOP Champion title, establishing programs like SYKES Academy, a free career-development platform; three “Prosperity Hubs” across the U.S., which promote professional and economic growth; and SYKES Women in Technology, a global gender-equity program supported by SYKES Latin America (LATAM).
SYKES has shown they share the IAOP’s vision of not just doing well — but “doing good” around the world. With SYKES Academy now operating internationally, and SYKES continuing to create Prosperity Hubs in the U.S. (in partnership with Intuit), they’ve solidified their reputation as a global job creator that values equity and sustainability. You can learn more about SYKES Prosperity Hubs and their innovative partnership with Intuit in a recent episode of OneTAKE Live, a SYKES production, in which Intuit’s Director of Global Partner Management, Balakarthik Venkataramanan, discusses how SYKES and Intuit are creating prosperity through giving work.
To be considered for the IAOP Impact Sourcing Champions Index, companies must show a sincere desire to positively affect their global communities through their impact sourcing efforts worldwide. According to the IAOP, “Companies are recognized for how they build impact sourcing into their employment and procurement strategies and how they have impacted communities.” Below, you can see the full 2020 Impact Sourcing Champions Index.
While this is the first time SYKES has been selected as an IAOP Impact Sourcing Champion, it is not the first time SYKES’ impact sourcing efforts have been recognized by the IAOP. You can see a full list of SYKES’ previous IAOP commendations below.
IAOP is a global association that brings together customers, providers, and advisors in a collaborative, knowledge-based environment that promotes professional and organizational development, recognition, certification, and excellence to improve business service models and outcomes. IAOP connects you and your organization to our growing global community and to the resources you need be successful. For more information, visit www.IAOP.org.
Sykes Enterprises, Incorporated (“SYKES” or “the Company”) is a leading provider of multichannel demand generation and global customer engagement services. The Company provides differentiated full lifecycle customer engagement solutions and services primarily to Global 2000 companies and their end customers principally in the financial services, communications, technology, transportation and leisure, and healthcare industries. SYKES’ differentiated full lifecycle management services platform effectively engages customers at every touchpoint within the customer journey, including digital marketing and acquisition, sales expertise, customer service, technical support, and retention, many of which can be optimized by a suite of robotic process automation (RPA) and artificial intelligence (AI) solutions. The Company serves its clients through two geographic operating regions: the Americas (United States, Canada, Latin America, South Asia and Asia Pacific) and EMEA (Europe, the Middle East and Africa). Its Americas and EMEA regions primarily provide customer-engagement solutions and services with an emphasis on inbound multichannel demand generation, customer service, and technical support to its clients’ customers. These services are delivered through multiple communication channels including phone, email, social media, text messaging, chat, and digital self-service. The Company also provides various enterprise support services in the United States that include services for its clients’ internal support operations, from technical staffing services to outsourced corporate help desk services. In Europe, the Company provides fulfillment services, which includes order processing, payment processing, inventory control, product delivery, and product returns handling. Additionally, through the acquisition of RPA provider Symphony Ventures Ltd (“Symphony”) coupled with its investment in AI through XSell Technologies, Inc. (“XSell”), the Company also provides a suite of solutions such as consulting, implementation, hosting, and managed services that optimizes its differentiated full lifecycle management services platform. SYKES’ complete service offering helps its clients acquire, retain, and increase the lifetime value of their customer relationships. The Company has developed an extensive global reach with customer engagement centers across six continents: North America, South America, Europe, Asia, Australia, and Africa. It delivers cost-effective solutions that generate demand, enhance the customer service experience, promote stronger brand loyalty, and bring about high levels of performance and profitability. For additional information, please visit www.sykes.com.
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