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SYKES Announces 2020 CDP Score

TAMPA, FL – January 5, 2021 – Sykes Enterprises, Incorporated (“SYKES” or the “Company”) (NASDAQ: SYKE), a leading full lifecycle provider of global customer engagement services, multichannel demand generation, and digital transformation, announces that CDP (formerly Carbon Disclosure Project) has given the global SYKES organization a B- score on the 2020 CDP Report.

Improving from a D in 2019, this score reflects the tremendous progress that SYKES has made toward achieving greater environmental impact and more sustainable business practices.

CDP is a global disclosure system for investors, companies, cities, states, and regions to manage their environmental impacts. For several years, SYKES has reported to CDP at the request of many top clients, with this year’s score representing its highest-ever rating.

The score is dependent upon two factors, according to CDP:

  • The actual environmental impact achievements of a reporting entity
  • The ability of the reporting entity to gather the global data necessary to document those achievements

From site-specific recycling programs to eco-friendly products, SYKES has developed global solutions to promote environmental sustainability. With locations in 23 countries that serve over 55,000 employees, the Company has recognized its significant responsibility in creating a cleaner Earth for its communities.

SYKES’ specific contributions to environmental sustainability include:

  • Reforestation projects in Germany, El Salvador, and Romania
  • Implementing an energy conservation program at sites in the Philippines
  • Installing solar panels at sites in El Salvador and Costa Rica

In 2020, SYKES launched a Sustainability section on SYKES.com, which highlights the many companywide programs and initiatives designed to support environmental, social, and economic sustainability. This added visibility into SYKES’ mission provides confidence in the direction and momentum of ongoing sustainability initiatives.

The Global Sustainability Council at SYKES has driven remarkable progress in environmental sustainability across the organization. To prepare for the CDP response, the Council worked diligently to collect necessary data from SYKES teams around the world.

“This improvement in score is reflective of the great work being led by the Global Sustainability Council,” said James MacLeod, director and Board chairman at SYKES.

With this achievement, SYKES will continue to develop new sustainability programs and expand upon existing efforts. By reporting to CDP, SYKES is demonstrating to investors, customers, and key stakeholders that the Company is taking steps toward managing environmental impacts, minimizing risks, and maximizing business opportunities.

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About Sykes Enterprises, Incorporated

Sykes Enterprises, Incorporated (“SYKES” or “the Company”) is a leading provider of multichannel demand generation and global customer engagement services. The Company provides differentiated full lifecycle customer engagement solutions and services primarily to Global 2000 companies and their end customers principally in the financial services, communications, technology, transportation and leisure, and healthcare industries. SYKES’ differentiated full lifecycle management services platform effectively engages customers at every touchpoint within the customer journey, including digital marketing and acquisition, sales expertise, customer service, technical support, and retention, many of which can be optimized by a suite of robotic process automation (RPA) and artificial intelligence (AI) solutions. The Company serves its clients through two geographic operating regions: the Americas (United States, Canada, Latin America, South Asia, and Asia Pacific) and EMEA (Europe, the Middle East, and Africa). Its Americas and EMEA regions primarily provide customer-engagement solutions and services with an emphasis on inbound multichannel demand generation, customer service and technical support to its clients’ customers. These services are delivered through multiple communication channels including phone, email, social media, text messaging, chat, and digital self-service. The Company also provides various enterprise support services in the United States that include services for its clients’ internal support operations, from technical staffing services to outsourced corporate help desk services. In Europe, the Company provides fulfillment services, which includes order processing, payment processing, inventory control, product delivery, and product returns handling. Additionally, through the acquisition of RPA provider Symphony Ventures Ltd (“Symphony”) coupled with its investment in AI through XSELL Technologies, Inc. (“XSELL”), the Company also provides a suite of solutions such as consulting, implementation, hosting, and managed services that optimizes its differentiated full lifecycle management services platform. SYKES’ complete service offering helps its clients acquire, retain, and increase the lifetime value of its customer relationships. The Company has developed an extensive global reach with customer engagement centers across six continents, including North America, South America, Europe, Asia, Australia, and Africa. It delivers cost-effective solutions that generate demand, enhance the customer service experience, promote stronger brand loyalty, and bring about high levels of performance and profitability. For additional information please visit www.sykes.com.