Todd McReynolds is the senior vice president of Client and Operations Management at Sykes Enterprises, Incorporated, where he is responsible for a variety of clients across the country. Todd’s journey with SYKES began in 2001, and his strategic leadership drives operational improvements and innovations that result in growing client and community partnerships, including SYKES’ recent expansion with a global financial software company. In addition, Todd’s continued focus on high-performance, world-class customer service and culture are the key priorities that will elevate SYKES’ regional workforce and attract new industry disruptors.
Todd has served in a number of roles since 2001, including as site director, director of Client Services, senior director of Global Operations, executive director of Major Markets Account Management, and vice president of Area Operations. Throughout his career, Todd has leveraged his computer science roots to solve the challenges that come with establishing and running diverse operations, from small startups to large, global teams. He’s admired for his ability to create a high-performance employee culture that delivers highly rated customer interactions, especially during his long tenure with SYKES.
Todd has a Bachelor of Science in Computer Information Systems from the University of Virginia’s College at Wise and is currently pursuing his MBA through Ashford University.
In his spare time, Todd enjoys spending quality time with his wife, Kristen, and their three children, Elizabeth, Emma, and Evan.