David Brain

Chief Digital Officer, SYKES

David Brain is an influential thought-leader and proven expert in future of work technologies since he first began transforming front-office operations through BPO services in 2005. As Chief Digital Officer, he is responsible for leading and inspiring SYKES global teams to reimagine how work gets done to ultimately enable our clients to win in a digital-first world. David leads SYKES Digital Services which incorporates the portfolio of Digital Transformation capabilities that SYKES has acquired, including Symphony Ventures (which David co-founded in 2014), Qelp, TalentSprout as well as SYKES’s Solution Architect and Insight Analytics teams.

Throughout the course of David’s long-tenured career, he has designed and led some of the largest and most complex outsourcing deals, developed BPO product suites, and built industry-leading Incubation Labs. David’s strategic leadership and transformative implementations have earned him several prestigious industry distinctions and contributed to many educational resources that have shaped the automation industry.