Christian Schaffer is the managing director and senior vice president of Sykes Enterprises, Incorporated, overseeing the Central and Northern regions for EMEA (Europe, Middle East, and Africa). Having joined the company in 1997 while in Germany, he has held several top-level management positions throughout the region, including regional director of Operations for Northern Europe, managing director at Wilhelmshaven, vice president of EMEA Operations, and general manager of SYKES Central and Northern Europe.
Throughout his 20 years at SYKES, Christian’s career has been infused with a passion for driving operational excellence, improving business performance, and building and supporting growth for international clients. Christian’s commitment to strategic and sustainable growth, specifically focusing on talent and organizational development, has proven instrumental to the growth of SYKES in multiple locations throughout Europe and Scandinavia.
Before joining SYKES, Christian worked with Lufthansa German Airlines, first in the area of worldwide sales and service training, and later in the positions of management training and leadership development, and organizational quality improvement programs. Christian was also a member of the Management Board for Human Resources in Kassel for the Lufthansa Telephony Service Center. Due to his continued efforts to develop and enhance business activities across Europe, the European Economic Senate nominated Christian as a European Economic Senator in February 2018. Christian attended Goethe University Frankfurt, where he studied business administration and received his Master of Science degree in psychology.
Due to his diligence and ongoing efforts, Christian recently received “The Key to the Heart of Gothenburg” award presented by Business Region Göteborg. The award is granted once a year to foreign-owned companies that are actively involved in the promotion of the region’s economic growth through a diversified economy base as well as with the addition of many new jobs for the region.