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Employee Spotlight

Zachary Helms

HR Assistant

Within a few weeks of Zachary beginning his journey at SYKES, his manager knew there was something special about him. As a customer service agent, he had a way with people and a knack for getting things organized and done. So when a Trainer role opened up just three months in, his manager encouraged him to apply. Zach was surprised — he was new after all. But, since he had a background in management, he decided to give it a go. He got the job and realized he loved getting to interact more directly with team members. That love of people has led him to the HR role he’s in today, where taking care of people is his #1 responsibility (and one he takes very seriously).

What do you do?

I take care of people, from an HR perspective. I support our HR team however they need it – creating a spirit of trust with employees by answering their questions and being a listening ear, facilitating New Hire Orientation and processing employee changes are a few of the things I do during a typical week.

What’s a typical day at SYKES like?

Normally I get stopped at least four times just trying to get to my office! People come to me with questions about benefits, pay methods, etc. When I get to my desk, I start with my email, and I usually have a list of tasks for the day. That may include filing or helping restock supply inventory.

What’s the best part about working at SYKES?

Honestly interacting with people. That was one of my big driving reasons for wanting to transition to HR. This new role gives me an opportunity to impact more people at a broader scale.

What accomplishment are you most proud of at SYKES?

Shortly after I transitioned into my new role, my HR manager went on maternity leave. That was a curveball! I had less time to train under her than expected, but failure wasn’t an option for me. I was going to make it work. I essentially stepped into her role and figured it out. During that time, we landed a new client and had all kinds of things going on sitewide that we didn’t plan.

When you’re not working, where would we find you?

Eating! No, seriously. I have a cabinet full of snacks. Outside of that, my wife and I go kayaking frequently. I love to read, and we go out to eat a lot.

If you had a superpower, what would it be?

Super hearing, because I’m completely deaf on one side.

What’s on your bucket list?


Which app can you not live without?


What TV show are you currently binge-watching?

“The 100”

When you were little, what did you want to be?

A vet

Where do you see yourself in five years?

I want to continue to grow within the company, wherever that takes me. I didn’t expect to be where I am currently. I’m open to any and all opportunities that help me better myself while allowing me to have a bigger impact within the company.