Helping others and putting them at ease has always come naturally for Rosalyn “Roz” Tention. SYKES was the perfect place to let her sunny disposition (and her bright, contagious smile) shine. Whether a potential job candidate is coming in for an interview or a current team member needs help, Roz greets them with a soul-soothing smile and leaves them on a positive note, always offering words of encouragement and trying to find a solution. Her team has affectionately dubbed her “The Face of SYKES Sumter,” an honor she gladly accepts.
What do you do?
I am the first face you see when you come into the SYKES Sumter building, so I greet everyone with a smile. I answer all incoming calls, receive and send packages. I also handle the accounts payable.
How long have you been with SYKES?
I was an agent from 2011-2013, left for a few years and came back to my SYKES family in 2016.
What’s a typical day at SYKES like?
I get to the site around 8 a.m. and start greeting agents. Then I start doing temp badges, directing agents if they need assistance, greeting job candidates and welcoming them to their interviews. Then throughout the day, I answer calls, accept packages, etc.
What’s the best part about working at SYKES?
Interacting with people. I love talking to people, period, and meeting potential new agents. If you’re having a bad day, a smile will turn things around completely, and just to be able to do that is so great.
What do you say to people who want to work at SYKES?
I always say it is an absolute great place to work. When you join SYKES, you’re joining a family. There’s an atmosphere of love and encouragement.
How do you help calm down nervous interviewees?
I tell them to just be yourself!
What are your hobbies?
Spending time with family and friends, watching my three active boys play sports. I’m also a big movie buff – I love Sandra Bullock.
What are your all-time favorite movies?
The Color Purple, When Harry Met Sally … anything with Julia Roberts, hands down, I’m going to watch it. I’m also an action move fanatic. We’re into The Fast and The Furious movies.
What app can you not live without?
I can’t get enough of the puzzle app Best Fiends.
What did you want to be when you were a kid?
A lawyer like Clair Huxtable. My mom will tell you I was never wrong and I was always ready to defend my case.
What would your superpower be?
Ensuring that everyone who comes into SYKES Sumter leaves with a smile
What show are you currently binge-watching?
The Good Doctor
Where do you see yourself in 5 years?
I still see myself with SYKES, of course, but I do want to see how I can grow a little more, possibly into a leadership or management role.
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