Skip to main content
SYKES is now part of Sitel Group®. Visit for more information.
Employee Spotlight

Mahasin Hicks

Senior Team Leader

Mahasin leads change each and every day,” says HR Manager Cindy Bryant. “She challenges herself, not just in the workplace but in the community as well.” Cindy is talking about SYKESHome Senior Team Leader Mahasin Hicks. Since she was a child, Mahasin has always strived to be the best in everything she does. From graduating high school early to recently leading a new account to number one out of three vendor partners, she has Answered the Challenge throughout her life. As Mahasin says, “I always want to do extra, go for the number one spot, overachieve or beat a company record.” And we’re so lucky Mahasin is giving it her all to help people, one caring interaction at a time as a member of the SYKES family.

1. National Volunteer Week happens every April. As a long-time volunteer, how was giving back impacted you?

I absolutely love volunteering. I think I got it from my parents - my dad founded a non-profit where I grew up in Compton, California that served inner-city kids. The thing that probably impacted me the most was when I first got my official volunteer vest that I got to take home. It’s the most important piece of clothing to me. I love being able to help and serve others and to take care of people. Honestly, I also may be a little selfish because I hate to see people suffer, so I’m almost feeding the need for myself to not feel that pain. What I’m doing for them does something for me too. For National Volunteer Week, I volunteered to help kids build their lemonade stands for my city’s lemonade week.

2. Which of the SYKES Truths do you most connect to?

It has to be serving and leading with thought and heart. As a leader for my team, I feel connected to people when I talk to them. I listen to the whole story. I always work with facts, but I also always want to have an understanding of what’s happening with my team members.

3. What’s something viewers would be surprised to learn about you?

It may not be such a surprise to those who know me, but I graduated high school at 15 years old. The only reason I graduated early was because you had to be 16 to take the test to get out early. I was ready to take the test at 14, but I was too young, so I had to go ahead and finish school. I think that’s why I’ve always liked to do my best – being good is never good enough.

4. What’s your favorite bingeworthy show?

I love anything that has to do with kings and queens, like Reign or The Tudors. I can veg on shows with kings and queens nonstop – the whole series at any time!