Skip to main content
SYKES is now part of Sitel Group®. Visit for more information.
Employee Spotlight

Kate Cogdill

Customer Service Agent

Kate Cogdill serves. As a customer service agent, she excels at serving Intuit’s customers. Outside of work, she serves her community and our country as a member of the Army National Guard.  Since joining SYKES in 2016, Kate has been serving as a constant cheerleader on-site at our Intuit Prosperity Hub in Morristown, Tennessee.

Before the COVID-19 pandemic, she organized outings to the local dog park with her teammates and fellow dog lovers. Now with the majority of the site working at home, she has shifted her focus to driving positivity and community virtually. Since Kate and her co-workers can no longer gather as a group at the dog park, she started a Facebook group where they can stay active and share their walks with each other online. She also takes extra time each day to give a special shoutout to her teammates who’ve earned top-notch customer surveys.

What do you do with SYKES?

I work with the full-service payroll line in chat for Intuit. I’ve also been a member of the National Guard for the last six years. SYKES is great about working to ensure I can do both.

What’s a typical day at SYKES like for you?

I love to log in early and really check in with the team before my day gets started and then throughout the day. I enjoy calling out great work and celebrating with the team.

How has your work experience shifted because of COVID?

I don’t get to see as many people. But honestly, that’s been the biggest change – everything has more or less stayed the same.

What’s the best part about working with SYKES?

I love the people I work with, and the managers are awesome! I’ve never dreaded a day at SYKES, and I couldn’t say that about any of the other jobs I’ve worked.

What accomplishment are you most proud of at SYKES?

I’m proud of all the different positions I’ve held and the variety of things I’ve learned.

What are your hobbies outside of work?

I do a lot of dog rescue, and I also really enjoy hiking and photography.

If you could have any superpower, what would it be?

Teleporting! I’d love to go visit any place on a whim.

What TV show are you currently binge watching?

Recently I’ve been watching a lot of WWII documentaries.

What did you want to be when you were a kid?

I wanted to be a marine biologist – I loved sharks.

Where do you hope to be in 5 years?

I’d love to be able to move up with SYKES and with the military. I have opportunities in the Guard and with SYKES, so I’m excited to see which path is right for me.