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Employee Spotlight

Felipe Mendoza

Subject Matter Expert and Trainer

Following a two-year hiatus to try a few things “that piqued my interest and were out of my skill-set to see what I’m good at,” Felipe Mendoza was welcomed back to SYKES Langhorne as a trainer and subject matter expert early last year. It was the opportunity to pursue training, a skill Felipe was just figuring out that he had, and the welcoming environment at SYKES that led him to return to where he launched his career “fresh out of school” a few years prior. As the first person to welcome new hires to SYKES, Felipe has fully embraced his role to show these new team members how to shine Our Truths in the workplace.

What does it mean to you to live The SYKES Way?

People are social creatures, and it makes the most sense to want to help those who are around you. That’s one of the reasons I like working at SYKES – we’re all part of a team, and it feels good when you can reach out and help those on your team to be the best they can be. The opposite of that is true as well, they will often rise up and help you when you need it. Everyone looks out for each other, and that’s what is most important to me about living The SYKES Way.

Who at SYKES has made a positive impact on you?

My first couple of supervisors come to mind. When I initially joined the company, I was still pretty young, so I didn’t have much experience working in an office and having an adult job. They laid the steppingstones to allow me to become the person that I am today – a leader, someone who is dependable, accountable and responsible. I appreciate them teaching me those lessons. My current account managers, Sandy Miller and Shelley Thrailkill, have had a positive impact on me. They believed in me, and they’ve given me the chance to try out different things at SYKES - to fall into my leadership role with training and hone these skills I’ve forged along the way. Without them, I wouldn’t be where I am right now.

How does Felipe live The SYKES Way and Our Truths?

“Felipe is the first face that people meet when they come into Langhorne for a training class,” says Felipe’s Account Manager Shelley Thrailkill. “He works really hard to build that trust, to make sure each one of the new hires knows they count. We’re all very different, and he recognizes people’s differences and helps them play on their strengths. He helps them build relationships with each other in the classroom and with him as the first leader they have exposure to. Felipe does a really good job of bridging the gap when he graduates people from training into operations, so we continue that spirit of trust. They really know that we’re going to help them learn everything they can on the program and continue to be successful.”

What’s your favorite dessert?

I like food, so that’s a tough question. If I had to narrow it down, I’d say either cheesecake or a Spanish dessert called tres leches, which translates to three milk cake. Both of those are fantastic! I love a good New York style cheesecake with the raspberry drizzle on top – delicious. I’ve had tres leches since I was a child. My family would always make it for me. It’s a soft, spongy cake that I usually garnish with strawberries. It’s light, fluffy, delicate – I love it to death!

What’s your favorite thing to do on your days off?

I like to take it easy - to hang out with my partner and my dog. I’ve been with my partner for four years now, and we just recently got a husky named Gus. He’s a little maniac, so we try to spend as much time as we can with him. I also like to watch movies, play video games and I do some photography whenever I can. Quarantine has made that more difficult, but I still try to take that camera out whenever I can.