SYKESHome Wins “The Selfie Award”

SYKESHome Wins “The Selfie Award”

The SYKESHome team has been given the 2018 Frost & Sullivan Customer Contact (CC) for Social Media Customer Engagement award thanks to their work with one of the country’s largest advocate groups for older Americans. The award, otherwise known as “The Selfie Award,” recognizes companies for excellence in social media customer service. Our team and their partners were among four winners in the category.

The CC Awards were created to honor companies and individual leaders who are shaping the future of customer service. Frost & Sullivan is a global research and consulting organization that helps clients create visionary growth strategies for the future.

SYKES’ social media customer service solutions include a range of tools and strategies that help support social media strategies for global brands. SYKES agents are specifically trained in social media support and offer the same level of customer service quality that clients can expect to receive from more traditional support methods like voice or email.

As social media continues to be a large focus for many brands and consumers, SYKES has built a tried-and-true methodology for social support that includes a defined operational process, ongoing optimization, and actionable analytics. SYKES offers specialized services for a range of social media platforms, like Facebook, Instagram, and Twitter, as well as support for messaging apps. Brands can opt to use chatbots, cobots, live agents, or a combination of these solutions to ensure that customers receive support when they need it, no matter their location or preferred language.

Social media plays a crucial role in developing intelligent customer experience (ICX). The SYKES team has been highly trained in providing excellent quality across all support platforms and is continually evolving their approaches as social media trends and best practices evolve. SYKES social media support is designed to be scalable and accommodate seasonality, which allows brands to easily ramp up support based on traffic during busier periods. With support in multiple languages and agents available in dozens of locations, the SYKES teams are ready to handle social media concerns across all industries.

To learn more about social media customer care options provided by SYKES, visit here.