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Awards

SYKES & Royal Mail Group Awarded Automation Project of Year

SYKES & Royal Mail Group Awarded Automation Project of Year

The Global Sourcing Association (GSA) has chosen SYKES as the winner of the Automation Project of the Year Award alongside our brand partner Royal Mail Group (RMG). SYKES Digital Services (SDS) became one of RMG’s key delivery partners in 2018, working alongside RMG to design, develop, and deploy automated solutions that have seen impressive results. When considering SYKES and RMG for the award, the GSA looked at the following business outcomes:

  • Increased colleague efficiency, satisfaction, and engagement
  • 200,000 hours given back to delivery office managers
  • Improved business compliance, leading to increased product performance and customer satisfaction
  • Focus on operational efficiency
  • Increased consistency and standardization of information and improved business compliance
  • Automation “beachhead” established driving ever greater adoption in operations

“Having a strong partner work alongside us through the entire automation process has been instrumental in realizing the success of this project,” said Jonathan Gavan, the Process Simplification and Automation Program’s CoE manager. “SDS has enabled us to achieve rapid time to value and results while maintaining our high customer satisfaction during this transitional period.”

SYKES is a preferred partner for RMG and other clients across industries looking to achieve business success through automation. This award from the GSA recognizes our demonstrated leadership in successfully implementing robust robotic process automation (RPA) programs that produce significant results over time.

We are always looking for ways to partner with other organizations and bring value to each person involved in the process. To see some of our recent wins, please visit our awards \page. If you’re looking for information about how we can help your company thrive, please visit our partnership page here.

The GSA U.K. Awards, now in its 18th year, honors the companies and collaborations that have demonstrated best practices in strategic sourcing.

About the GSA: The Global Sourcing Association (GSA) is the industry association and professional body for the global sourcing industry. It is the home of the Global Sourcing Standard, a world-first for the provision of a portfolio of best practice methodologies and accreditation programs supported by both buyers and suppliers of sourcing. The GSA is a not-for-profit membership association that serves to share best practices, trends, and connections across the globe bringing the global community together in a wholly interactive manner for the first time. Its overriding objective is the ongoing development and dissemination of the standard and supporting portfolio of qualifications to improve the benefits and positive reputation, and therefore size, of the global sourcing industry. The Global Sourcing Association is a member of the Global Technology & Business Services Council, an alliance of leading associations and bodies across the globe including the United Kingdom, Poland, Romania, Bulgaria, Russia, Egypt, India, Ukraine, Latin America, Malaysia, Sri Lanka, South Africa, and the United States.